Kathryn Shaffer
Prospect,OH
Overview
26
26
years of professional experience
Work History
Assembler
Whirlpool
Marion, Ohio
05.2018 - 07.2025
- Operated hand tools and machinery safely and efficiently.
- Inspected products for defects and ensured proper functionality.
- Assembled components on production line to meet quality standards.
- Collaborated with team members to optimize assembly processes.
- Maintained a clean and organized work area throughout shifts.
- Packaged finished products for shipment according to specifications.
- Assisted in training new employees on assembly techniques.
- Reported issues to supervisors to minimize downtime in production.
- Organized work area and ensured cleanliness at all times.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Assisted coworkers with complex assembly tasks when necessary.
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Operated electrical, hydraulic and air-activated hand tools to of plant production.
- Followed work orders to correctly assemble building components.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Worked with team members to ensure the timely completion of projects.
- Assembled light and medium-sized parts in factory setting.
- Adhered to strict quality control standards throughout the manufacturing process.
- Provided assistance in training new line assemblers on proper use of equipment.
- Inspected finished products for defects and conformance to quality standards.
- Contributed ideas for improving production methods that increased efficiency.
- Kept track of production goals set by management and worked towards achieving them.
- Troubleshot problems related to assembly lines as they arose.
- Repaired damaged parts using appropriate tools and techniques.
- Communicated effectively with supervisors regarding progress updates.
- Monitored production processes, ensuring efficiency and accuracy of output.
- Loaded raw materials into machines for processing tasks.
- Placed finished products in completed box in preparation for packing and distribution.
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Verizon call specialist
Verizon
Marion, Ohio
03.1999 - 08.2013
- Assisted customers with account inquiries and service issues.
- Provided detailed information on products and promotions.
- Managed incoming calls while maintaining high customer satisfaction levels.
- Documented customer interactions using internal systems for tracking purposes.
- Collaborated with team members to resolve complex customer concerns.
- Educated customers on troubleshooting techniques for devices and services.
- Followed up on unresolved issues to ensure timely resolutions.
- Developed training materials for new team members on best practices.
- Developed strong relationships with customers through effective communication skills.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Worked closely with management staff members to develop strategies for improving overall customer experience.
- Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
- Participated in team meetings to discuss best practices for handling challenging customer situations.
- Identified opportunities for sales growth by cross-selling services or suggesting additional items for purchase.
- Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
- Escalated complex customer issues to higher levels when necessary.
- Utilized multiple computer applications simultaneously to process orders quickly and accurately.
- Provided technical support for customers experiencing problems with their service or equipment.
- Identified opportunities for improvement in processes related to customer service operations.
- Provided feedback on ways to improve existing processes or procedures within the call center environment.
- Verified customer information including address, phone number and payment details before processing orders.
- Maintained detailed records of all conversations with customers in the company database.
- Performed outbound call campaigns to follow up on customer requests or promote new products and services.
- Assisted customers with product orders, returns, refunds, exchanges, warranties and credits.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
High School Diploma -
Elgin
Marion, OH05-1986
Timeline
Assembler
Whirlpool
05.2018 - 07.2025
Verizon call specialist
Verizon
03.1999 - 08.2013
High School Diploma -
Elgin