Overview
Work History
Education
Timeline
Generic

Kathryn Shaffer

Prospect,OH

Overview

26
26
years of professional experience

Work History

Assembler

Whirlpool
Marion, Ohio
05.2018 - 07.2025
  • Operated hand tools and machinery safely and efficiently.
  • Inspected products for defects and ensured proper functionality.
  • Assembled components on production line to meet quality standards.
  • Collaborated with team members to optimize assembly processes.
  • Maintained a clean and organized work area throughout shifts.
  • Packaged finished products for shipment according to specifications.
  • Assisted in training new employees on assembly techniques.
  • Reported issues to supervisors to minimize downtime in production.
  • Organized work area and ensured cleanliness at all times.
  • Followed safety protocols while operating machinery and working with hazardous materials.
  • Assisted coworkers with complex assembly tasks when necessary.
  • Operated hand tools, such as drills, grinders, and wrenches in assembly process.
  • Operated electrical, hydraulic and air-activated hand tools to of plant production.
  • Followed work orders to correctly assemble building components.
  • Identified defective parts or assemblies during inspection process and notified supervisor immediately.
  • Worked with team members to ensure the timely completion of projects.
  • Assembled light and medium-sized parts in factory setting.
  • Adhered to strict quality control standards throughout the manufacturing process.
  • Provided assistance in training new line assemblers on proper use of equipment.
  • Inspected finished products for defects and conformance to quality standards.
  • Contributed ideas for improving production methods that increased efficiency.
  • Kept track of production goals set by management and worked towards achieving them.
  • Troubleshot problems related to assembly lines as they arose.
  • Repaired damaged parts using appropriate tools and techniques.
  • Communicated effectively with supervisors regarding progress updates.
  • Monitored production processes, ensuring efficiency and accuracy of output.
  • Loaded raw materials into machines for processing tasks.
  • Placed finished products in completed box in preparation for packing and distribution.
  • Recognized defective material and reported issues to management.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Verizon call specialist

Verizon
Marion, Ohio
03.1999 - 08.2013
  • Assisted customers with account inquiries and service issues.
  • Provided detailed information on products and promotions.
  • Managed incoming calls while maintaining high customer satisfaction levels.
  • Documented customer interactions using internal systems for tracking purposes.
  • Collaborated with team members to resolve complex customer concerns.
  • Educated customers on troubleshooting techniques for devices and services.
  • Followed up on unresolved issues to ensure timely resolutions.
  • Developed training materials for new team members on best practices.
  • Developed strong relationships with customers through effective communication skills.
  • Resolved customer complaints in a timely manner while adhering to company policies and procedures.
  • Worked closely with management staff members to develop strategies for improving overall customer experience.
  • Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
  • Participated in team meetings to discuss best practices for handling challenging customer situations.
  • Identified opportunities for sales growth by cross-selling services or suggesting additional items for purchase.
  • Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
  • Escalated complex customer issues to higher levels when necessary.
  • Utilized multiple computer applications simultaneously to process orders quickly and accurately.
  • Provided technical support for customers experiencing problems with their service or equipment.
  • Identified opportunities for improvement in processes related to customer service operations.
  • Provided feedback on ways to improve existing processes or procedures within the call center environment.
  • Verified customer information including address, phone number and payment details before processing orders.
  • Maintained detailed records of all conversations with customers in the company database.
  • Performed outbound call campaigns to follow up on customer requests or promote new products and services.
  • Assisted customers with product orders, returns, refunds, exchanges, warranties and credits.
  • Followed up on sales leads through outbound calling.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Education

High School Diploma -

Elgin
Marion, OH
05-1986

Timeline

Assembler

Whirlpool
05.2018 - 07.2025

Verizon call specialist

Verizon
03.1999 - 08.2013

High School Diploma -

Elgin

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Kathryn Shaffer