Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Shayer

Wadsworth,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

At Home Daycare

Self Employed Services
Wadsworth , OH
11.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Daycare Teacher

Academy Of Young Minds - East
Wadsworth, OH
10.2023 - 11.2024
  • Maintained supplies inventory for the classroom including art materials and books.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Participated in staff meetings and professional development workshops.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Prepared educational materials and resources that support curriculum objectives.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Facilitated group activities that encouraged cooperation and positive interactions among children.
  • Read stories to children and taught painting, drawing, and crafts.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Taught children foundational skills in colors, shapes and letters.
  • Assisted with toilet training and diaper changing when necessary.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
  • Supervised children during meal times, playtime, and other activities.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.

Retail Worker

Kopper Popper
Akron, OH
10.2016 - 10.2023
  • Maintained attractive merchandise displays to maximize purchases.
  • Engaged with customers and recommended products based on needs and requests.
  • Assisted large number of customers per day in finding or selecting items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Placed special orders or called other stores to find desired items.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Bagged or packaged purchases and wrapped gifts.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Addressed customer questions and concerns regarding products and services.
  • Improved customer service feedback scores through outstanding service.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Help customers load purchased equipment when necessary.
  • Handled returns and exchanges according to company policies.

Sailor

US Navy
Honolulu, HI
04.2018 - 04.2023
  • Loaded or unloaded materials, vehicles or passengers from vessels.
  • Supervised personnel in carrying out their assigned tasks aboard the vessel.
  • Swept, mopped and washed down decks to remove dirt and debris.
  • Maintained checklists and logs of vessel maintenance and operations.
  • Maintained government-issued certifications.
  • Conducted watch duties to ensure the security of the vessel while underway.
  • Performed physical labor in support of berthing and unberthing operations.
  • Chipped and cleaned rust spots on decks, superstructures or sides of ships.
  • Performed maintenance and upkeep of assigned onboard areas.
  • Engaged in safety drills by leading others in tasks.
  • Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
  • Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
  • Responded to emergency situations quickly and efficiently using established protocols.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed routine maintenance and repair.
  • Worked with cross-functional teams to achieve goals.

Cashier

Giant Eagle
Barberton, OH
08.2013 - 04.2018
  • Scanned items and checked pricing on cash register for accuracy.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customers' questions and provided information on store procedures or policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Issued receipts, refunds, credits or change due to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed sales transactions to prevent long customer wait times.
  • Performed other duties as assigned by management.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma -

Barberton High School
Barberton
05-2014

Some College (No Degree) -

Kent State University
Kent, OH

Some College (No Degree) -

Malone University
Canton

Some College (No Degree) -

University of Akron
Akron, OH

Some College (No Degree) -

Stark State College
Canton, OH

Skills

  • Team collaboration
  • Customer service
  • Lesson planning
  • Parent communication
  • Behavior management
  • Problem solving
  • Decision-making
  • Calm under pressure
  • Time management
  • Microsoft Word
  • First Aid/CPR
  • Flexible and adaptable
  • Multitasking
  • Good Telephone Etiquette

Timeline

At Home Daycare

Self Employed Services
11.2024 - Current

Daycare Teacher

Academy Of Young Minds - East
10.2023 - 11.2024

Sailor

US Navy
04.2018 - 04.2023

Retail Worker

Kopper Popper
10.2016 - 10.2023

Cashier

Giant Eagle
08.2013 - 04.2018

High School Diploma -

Barberton High School

Some College (No Degree) -

Kent State University

Some College (No Degree) -

Malone University

Some College (No Degree) -

University of Akron

Some College (No Degree) -

Stark State College

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Kathryn Shayer