Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Shepard-Utzinger

Sturgeon Bay,WI

Summary

Versatile leader bringing 6 years of experience as accomplished Cafe Owner. Strategic problem-solver, change manager and customer service expert with success implementing plans to meet current and future needs of a business. Key expertise in customer service related industries.


Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills.



Overview

6
6
years of professional experience

Work History

President

Farm Truck, INC.
05.2018 - Current
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Implemented inventory management systems to minimize waste and optimize stock levels.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Established partnerships with local farmers markets, which allowed for sourcing fresh ingredients at lower prices while supporting the community.
  • Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Mentored and trained employees to improve performance and encourage growth.
  • Ensured compliance with health and safety regulations through regular employee training sessions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained cafe cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Bachelor of Arts - Fine Art

Tufts University
Medford, MA
07.2004

Skills

  • Effective Communication
  • Active Listening
  • Emotional Intelligence
  • Innovation and Creativity
  • Conflict Resolution
  • Public Speaking
  • Problem Solving
  • Time Management
  • Social Media Proficiency
  • Delegation Skills
  • Team Building
  • Organizational Skills Process Improvement
  • Change Management
  • Talent Recruitment
  • Staff Management
  • Staff Training
  • Company Representation
  • Revenue Generation
  • Budget Management
  • Sales and Marketing
  • Operations Management
  • Regulatory Compliance
  • Product Development
  • Quality Assurance
  • Environmental Awareness
  • Partnership Development

Timeline

President

Farm Truck, INC.
05.2018 - Current

Bachelor of Arts - Fine Art

Tufts University

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Kathryn Shepard-Utzinger