Kathryn Shokes
North Charleston,SC
Summary
Dynamic professional with a proven track record at Enterprise Mobility, enhancing customer satisfaction and fostering teamwork. Skilled in complaint resolution and maintaining professionalism under pressure. Achieved significant improvements in service quality and revenue generation through effective communication and attention to detail.
Overview
2023
2023
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing productsservices.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
Restaurant Bar Manager
La Fontana Italian Restaurant
03.2010 - 04.2022
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Education
Business
Naples American High School
Naples, Italy06.1989
Skills
- Appointment scheduling
- Complaint handling
- Complaint resolution
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Teamwork
- Phone etiquette
Languages
Italian
Elementary
Timeline
Restaurant Bar Manager
La Fontana Italian Restaurant
03.2010 - 04.2022
Customer Experience Representative
Enterprise Mobility
Business
Naples American High School
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