Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kathryn Skaggs

Summary

Dedicated to adapting and thriving in diverse professional settings. Excelled in enhancing customer service and operational efficiency, fostering a culture of positive attitude and adaptability. Achieved significant improvements in employee engagement and customer satisfaction, leveraging strong decision-making and problem-solving skills. Seeking to transition into new field where these skills can be applied to drive efficiency and success.

Overview

5
5
years of professional experience

Work History

Manager

The King's Table Cafe
01.2024 - Current
  • Conducted performance evaluations to identify areas for employee growth.
  • Implemented training programs for enhanced employee skills.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

To-Go Server

Texas Roadhouse
05.2022 - 09.2023
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.

Stocking Associate

Walmart
05.2020 - 05.2021
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by assisting shoppers in locating desired products quickly.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.

Education

High School Diploma -

Oldham County High School
Buckner, KY
05-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation
  • Documentation and reporting
  • Conflict resolution
  • Marketing
  • Clear communication
  • Safety procedures
  • Inventory management
  • Regulatory compliance
  • Teamwork and collaboration
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking

Timeline

Manager

The King's Table Cafe
01.2024 - Current

To-Go Server

Texas Roadhouse
05.2022 - 09.2023

Stocking Associate

Walmart
05.2020 - 05.2021

High School Diploma -

Oldham County High School

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Kathryn Skaggs