Summary
Overview
Work History
Education
Skills
Professional Reference
Timeline
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Kathryn Slagle

Morgantown,WV

Summary

I am a succesful proffesional with a diverse range of proffesional experiences and skillsets, with a focus on high level customer service, high level communication skills, and excellent collaboration skills. I am efficient, well spoken, responsible, and reliable.

Overview

12
12
years of professional experience

Work History

Assistant Bar Manager

Purple Cow Lounge
Morgantown, WV
08.2022 - Current
  • I work closely with the public as a bartender and manager. I provided them with quick and pleasant service to ensure their experience in my establishment is good one. Those include taking and delivering their food and beverage orders, checking on them periodically to ensure they have everything they need, and receiving their forms of payments. I have excellent people skills, multitasking skills, and a strong sense of customer service.
  • As a manager I have strong leadership and organizational skills, often managing and scheduling a staff of 3-6 other bartenders and servers at a time. I oversee their customer service, their work, and ensuring that they are adhering to state and federal laws pertaining to legally serving patrons alcohol. I also ensure their paperwork and cash drops are correct. I interact directly with guests to resolve any special requests, issues, or complaints. I also facilitate and manage all new and ongoing training for my staff, and evaluate their performance levels, which includes conducting quarterly performance reviews.
  • I complete all liquor inventory for the bar once a week, and complete our liquor order. I oversee our liquor expenditures and usage, and complete weekly reports on our profit and loss.
  • As a bartender and manager I work closely with my coworkers and staff to maintain and maximize high levels of customer service and satisfaction.

Insurance Claim Coordinator

Columbus Regional Healthcare System
Whiteville , NC
02.2021 - 08.2022
  • At this job I was responsible for submitting claims to Insurance companies/third parties for payment. I reviewed claims to determine where they were in the process, and if they were unpaid I with the payer to get the claim paid. This often involved gathering relevant documents and information to confirm all information was correct before submitting a claim, and following up with the payer to get any additional information that they may need for the payer to make a decision on the claim.
  • We used Cerner as our EHR, and I had to use it proficiently to keep detailed notes and track the progress of the submitted claims.
  • I was required to use both the telephone and multiple payer websites and payer portals to verify and track the progress of my submitted claims. I was responsible for providing clear communication via phone and email, and composing myself in a professional and friendly manner on the phone and in emails to ensure that the process went as smoothly as possible. Occasionally I would have to contact patients to obtain documents, and I was responsible for providing good customer service to our patients.
  • I was responsible for organizing and prioritizing my daily tasks in a way that was conducive to meeting my daily, weekly, monthly, and quarterly quotas and goals, and staying on track within my tasks.
  • I participated in continuing on the job training and department meetings as required.
  • I was responsible for reviewing and researching the Explanation of Benefits of plans to ensure that the hospital was paid correctly.
  • I was responsible for maintaining patient confidentiality and following HIPAA regulations and guidelines.
  • I was also responsible for maintaining clear updates and communication with my managers to keep them appraised of any ongoing issues that may need further assistance or intervention.

Residential Construction Sales Manager

Pakks Enterprises and Construction
Morgantown, WV
01.2016 - 11.2020
  • In this position I was responsible for establishing contact with potential clients and working closely with clients for setting up all sales calls and meetings. I led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • I created detailed reports on sales performance, identifying areas of improvement and making recommendations accordingly.
  • Analyzed customer feedback to identify areas for improvement in our products or services.
  • I was responsible for coordinating with the clients to go to the sight of the work needing done, and evaluating the scope of work.
  • I was responsible for working with the client to establish the scope of work, their expectations, and explaining the company's policies and procedures.
  • I was responsible for all customer service care. Responding and troubleshooting any issues or concerns from the clients, and keeping my clients updated and appraised about the progress during the renovation process.
  • I was responsible for making a list of materials needed based off of our initial meeting, building a quote for the work to be completed, and presenting the quote to the client.
  • I was responsible for explaining our pricing structure to the clients, confirming the work to be completed, and acquiring their signatures on the contracts to begin work, and informing them of when the work would begin.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • I was responsible for acquiring permits and setting up inspections for the work as it progressed.
  • I handled all follow up customer service after the job had been completed. Including arranging for any warranty work getting completed. I promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Used Car Sales Associate

Harry Green Chevrolet Nissan
Bridgeport , WV
08.2014 - 09.2015
  • I worked closely with the public as customers of the dealership to facilitate an efficient and satisfactory car purchasing experience. I was responsible for handling all customer service from the initial meet and greet and showing of the vehicle, to following up with them after the sale to ensure satisfaction. I often worked with internet and phone leads, that required a lot of follow up and coordinating with the customer to bring them into the dealership for the initial appointment.
  • I was provided with extensive sales training at this job. This included internal training, internet classes and training, outside sales training and curriculum including classes and seminars. Part of this training included curriculum from the Joe Verdi Sales Training Academy.
  • I have extensive experience in phone and email communication, with exceptional customer service and conflict management skills while on the phone.
  • I kept detailed notes documenting where the customer was within the buying process, and I followed up religiouIsly within a CRM framework based on daily, weekly, monthly, and quarterly communication and follow up.
  • I was responsible for collecting financial paperwork and completing customer's credit applications. Including social security numbers, proof of income statements, and personal documents.
  • I coordinated closely with my managers to negotiate a favorable outcome for both the client and the dealership during the sale.
  • I also coordinated closely with my finance department to ensure that all of the customer's information was correct and complete to ensure that the financing process went smoothly.

New Car Sales Associate

Urse Dodge Chrysler Jeep Ram
Morgantown, WV
01.2013 - 08.2014
  • I worked closely with the public as customers of the dealership to facilitate an efficient and satisfactory car purchasing experience. I was responsible for handling all customer service from the initial meet and greet and showing of the vehicle, to following up with them after the sale to ensure satisfaction. I often worked with internet and phone leads, that required a lot of follow up and coordinating with the customer to bring them into the dealership for the initial appointment.
  • I have extensive experience in phone and email communication, with exceptional customer service and conflict management skills while on the phone.
  • I kept detailed notes documenting where the customer was within the buying process, and I followed up religiouIsly within a CRM framework based on daily, weekly, monthly, and quarterly communication and follow up.
  • I was responsible for collecting financial paperwork and completing customer's credit applications. Including social security numbers, proof of income statements, and personal documents.
  • I coordinated closely with my managers to negotiate a favorable outcome for both the client and the dealership during the sale.
  • I also coordinated closely with my finance department to ensure that all of the customer's information was correct and complete to ensure that the financing process went smoothly.

Education

High School Diploma -

Pleasant Valley Christian Academy
Oakland
05-2006

Skills

  • I have a strong sense of customer service, and have worked in many positions directly with the public
  • I have excellent multitasking skills
  • I have strong communication skills Both with verbal and written communication
  • I have good follow up skills during the process and after I have often stayed in contact with my clients and customers far beyond their initial purchases
  • I have a strong sense of teamwork, and have often collaborated with my coworkers and managers to facilitate and complete large projects
  • I have strong conflict resolution skills
  • I have worked extensively independently, and have strong self motivation, time management, and discipline
  • I am good at thinking outside of the box, and finding many ways to come to a solution
  • I am appreciative of feedback and handle it well I am committed to self improvement and continued improvement within my professional roles

Professional Reference

  • Tracy Olszewski
  • Proffesional Reference, co-worker.
  • Phone: 734-961-5994
  • Email: Tracymoore1974@yahoo.com

Timeline

Assistant Bar Manager

Purple Cow Lounge
08.2022 - Current

Insurance Claim Coordinator

Columbus Regional Healthcare System
02.2021 - 08.2022

Residential Construction Sales Manager

Pakks Enterprises and Construction
01.2016 - 11.2020

Used Car Sales Associate

Harry Green Chevrolet Nissan
08.2014 - 09.2015

New Car Sales Associate

Urse Dodge Chrysler Jeep Ram
01.2013 - 08.2014

High School Diploma -

Pleasant Valley Christian Academy

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Kathryn Slagle