Kathryn Smith
Jacksonville,FL
Summary
16+ years of professional experience in Customer service, Hospitality, Operations management, Technical support, Inventory management, and Caregiving.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
2025 - Current
- Certified
- Completing externship
Janitorial Supervisor
Goodwill Industries
2023 - 2025
- Reduced accidents by swiftly managing spill cleanups and emergencies.
- Maintained cleanliness standards through consistent sweeping, mopping, and dusting.
- Ensured restroom sanitation by regularly disinfecting surfaces and restocking supplies.
- Operated floor buffers and pressure washers to enhance cleaning efficiency.
- Minimized risks by strictly following safety protocols during chemical use.
- Supervised team of 35+, achieving 18% reduction in equipment costs.
Stay at Home Mom
Self Employed
2022 - 2023
Hostess
Firebirds Wood Fired Grill
01.2021 - 01.2021
- Enhanced guest experience by warmly welcoming arrivals and farewells.
- Managed waitlists effectively, providing accurate wait times to guests.
- Handled reservations and inquiries through timely and professional phone communication.
- Escorted guests to designated areas, ensuring comfort for those needing assistance.
- Collaborated with wait staff to optimize seating arrangements for efficiency.
- Maintained cleanliness and organization of the reception area to enhance ambiance.
Operations Manager
PinnacleQuote Life Insurance Specialists
2020 - 2021
- Enhanced team productivity by executing daily sales procedures effectively.
- Achieved improved performance by aligning team goals with client expectations.
- Streamlined client engagement protocols, ensuring service consistency and compliance.
- Boosted customer retention through successful onboarding and effective product utilization.
- Elevated workforce motivation with strategic reward and incentive initiatives.
- Facilitated communication across departments to improve organizational productivity.
Call Center Representative
Focus Services
2020 - 2021
- Provide technical support to customers with internet, television, and phone services
- Acts as a product consultant, articulating appropriate product solutions, features and benefits
- Ability to drive customer issue(s) to resolution during the initial customer interaction
- Demonstrate awareness of company policies and procedures, while utilizing sound judgment
- Field inbound calls in a professional manner
- Sell / Up sell products on customer's account
Stay at Home Mom
Self Employed
2018 - 2021
Cashier/Food Runner
Newk's Eatery
01.2017 - 01.2018
- Welcome and greet guests
- Take and/or prepare customer orders
- Maintain cleanliness in the counter and dining room
- Answers incoming calls and prepare to-go orders
- Assist kitchen staff as needed
- Ensure guests are comfortable and leave with a smile!
Customer Service Associate
Walmart
2016 - 2017
- Boosted customer satisfaction through friendly greetings and expressions of gratitude.
- Facilitated quick, accurate checkout processes while maintaining a standing position.
- Ensured a clean, organized checkout area for enhanced customer convenience.
- Assisted customers by promptly addressing inquiries and fulfilling their needs.
- Collaborated with team members throughout the store to provide necessary assistance.
Self Employed Caregiver
01.2015 - 01.2017
- Assist with personal care, which may include bathroom functions, hygiene, and dietary needs
- Follow a prescribed healthcare plan, which may include assisting with exercise and administering medication
- Ensure the client’s home is organized according to their needs and that safety measures are in place
- Provide emotional support and encouragement to perform necessary tasks
- Aid in mobility assistance by getting out of the bed, a chair, or a wheelchair and light housekeeping
- Provide transport to and from doctors appointments
Waitress
Outback Crab Shack
01.2015 - 01.2016
- Enhanced service experience for restaurant patrons through attentive support.
- Presented menu options and provided recommendations based on guest preferences.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Employed suggestive sales techniques to drive guest orders and enhance dining experience.
- Processed payments efficiently using cash register, maintaining accurate transactions.
- Arrived on time in proper uniform, adhering to company standards.
Front Desk Clerk
Esquire Cleaners
2015 - 01.2016
- Boosted customer satisfaction through attentive, professional interactions with clients.
- Resolved customer concerns by actively listening and providing effective solutions.
- Streamlined operations by managing efficient item drop-offs and pick-ups.
- Ensured timely order fulfillment through systematic organization and distribution.
- Classified and handled various garment types for accurate processing.
- Collaborated with management to consistently meet project deadlines.
Hostess/Server
Al's Pizza
2015 - 2016
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Monitor restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Receptionist/Assistant
Salon Calypso
01.2014 - 01.2016
- Enhanced client experience by greeting and welcoming them professionally.
- Addressed customer inquiries and complaints to ensure satisfaction.
- Communicated client appointments and specific requirements to hairdressers and beauticians.
- Coordinated phone calls, emails, and deliveries while managing salon inventory efficiently.
- Facilitated bookings and cancellations, optimizing appointment schedules for better service.
- Maintained a clean and professional reception area to promote a welcoming environment.
Youth Lacrosse Referee
Creeks Lacrosse League
01.2009 - 01.2013
- Promoted safe play by enforcing USA Lacrosse rules consistently and fairly.
- Facilitated effective communication for seamless game management and player control.
- Created a positive atmosphere, enhancing competitiveness among players and spectators.
- Managed player conduct and spectator behavior to ensure a safe environment.
- Ensured proper uniform and protective equipment for all participating players.
Education
Certified - Certified Clinical Medical Assistant (CCMA)
Stepful- National HealthCareer Association
Jacksonville, FL12-2025
Criminal Justice/Psychology -
Tallahassee Community College
Tallahassee, FL01.2015
High School Diploma - undefined
Bartram Trail High School
Saint Johns, FL01.2014
Skills
- Supervisory & Leadership experience
- Customer relationship management
- Telemarketing / Call center (2 years)
- Quality Assurance
- Sales/Profit & loss
- Superior organizational skills
- Windows proficiency
- Inventory management
- Hospitality/Restaurant experience (5 years)
- Analytical skills
- Communication skills/Operations Management
- Negotiation
- Technical support
- Caregiving/Senior care/
- Physiology knowledge
Certification
- Driver's License
- CPR Certified
- OSHA 10 Certified
- CCMA - Certified Clinical Medical Assistant
Timeline
Hostess
Firebirds Wood Fired Grill
01.2021 - 01.2021
Cashier/Food Runner
Newk's Eatery
01.2017 - 01.2018
Self Employed Caregiver
01.2015 - 01.2017
Waitress
Outback Crab Shack
01.2015 - 01.2016
Receptionist/Assistant
Salon Calypso
01.2014 - 01.2016
Youth Lacrosse Referee
Creeks Lacrosse League
01.2009 - 01.2013
High School Diploma - undefined
Bartram Trail High School
Certified Clinical Medical Assistant (CCMA)
2025 - Current
Janitorial Supervisor
Goodwill Industries
2023 - 2025
Stay at Home Mom
Self Employed
2022 - 2023
Operations Manager
PinnacleQuote Life Insurance Specialists
2020 - 2021
Call Center Representative
Focus Services
2020 - 2021
Stay at Home Mom
Self Employed
2018 - 2021
Customer Service Associate
Walmart
2016 - 2017
Front Desk Clerk
Esquire Cleaners
2015 - 01.2016
Hostess/Server
Al's Pizza
2015 - 2016
Certified - Certified Clinical Medical Assistant (CCMA)
Stepful- National HealthCareer Association
Criminal Justice/Psychology -
Tallahassee Community College