Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Spainhour

Saint Albans,WV

Summary

Dedicated Account Coordinator focused on being the outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments with special focus on time management. Known for top-of-the-line work and great service.

Overview

15
15
years of professional experience

Work History

Strategic Account Coordinator

Sunbelt Rentals
St. Albans, WV
09.2019 - 06.2022
  • Asked open-ended questions to determine customers' equipment needs then coordinated delivery logistics to their jobsites by communicating with Sunbelt branches all over the United States.
  • Prepared, filed and retrieved rental-related documents using WYNNE software such as quotes, contracts, and invoices.
  • Initiated contact with trucking companies in the event Sunbelt was unable to deliver equipment to meet customers' delivery time needs.
  • Submitted work orders for equipment needing service or repair, then followed up with customers to ensure their satisfaction.

Retail Shift Leader and Cashier/Retail Sales Trainer

Cracker Barrel Old Country Store
Cross Lanes, WV
01.2015 - 07.2020
  • Provided expert guidance in customer service standards and retail floor presentation expectations.
  • Exercised rigorous guest-first fundamentals and ensured "One Best Way" of providing service was exemplified by all employees across both retail and restaurant.
  • Train new hires to use MICROS system/cash register and retail software using an iPad.
  • Set clear sales goals for each employee per shift and followed up daily to communicate results and offer suggestions for improvement.
  • Received, verified, and digitally accepted shipments from Cracker Barrel and outside companies.

Cashier and Retail Sales Associate

Cracker Barrel Old Country Store
Cross Lanes, WV
09.2013 - 07.2020
  • Verified pricing, scanned merchandise, and printed receipts to finalize sales and returns, as well as processed all restaurant checks averaging over forty hours per week.
  • Helped customers locate requested merchandise and suggested complimentary items to build sales.
  • Balanced and organized cash register by handling cash, check, gift card and credit/debit card transactions as well as preparing drawer withdrawals.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Increased sales and customer satisfaction through personalized servicing.

Education

High School Diploma -

George Washington High School
Charleston, WV
05.2011

Skills

  • Report Preparation and Analysis
  • Quality Assurance
  • Decision Making
  • Complex Problem Solving
  • Diligent Follow Through
  • Customer Service Management
  • Adaptable and Resilient
  • Research and Analysis
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Attention to Detail
  • Coaching and Mentoring

Timeline

Strategic Account Coordinator

Sunbelt Rentals
09.2019 - 06.2022

Retail Shift Leader and Cashier/Retail Sales Trainer

Cracker Barrel Old Country Store
01.2015 - 07.2020

Cashier and Retail Sales Associate

Cracker Barrel Old Country Store
09.2013 - 07.2020

High School Diploma -

George Washington High School

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Kathryn Spainhour