Kathryn Sparacino
Telluride,CO
Summary
Seasoned Office Administrator and Supervisor well-versed in supporting marketing and customer service objectives while maintaining smooth and efficient business operations and team culture. Decisive leader with good organizational and multitasking skills developed over 21 years of experience in different office settings. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively to meet the needs of organization's Mission, management, wide range of team members, and elite client base.
Overview
18
18
years of professional experience
Work History
Branch Office Administrator
Edward Jones Financial Advisors
02.2023 - Current
- Consulted with customers to resolve basic issues or direct to financial advisor
- Maintained office supplies and equipment to support team productivity.
- Conveyed company Mission during all client interactions.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served as point of contact for client base
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Front Office Supervisor
Telluride Center For Dentistry
06.2020 - 02.2023
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Standardized office structures and processes to promote collaboration and increased performance.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw appointment scheduling and itinerary coordination for doctors, assistants, hygienists, and patients.
- Led monthly staff meetings with a focus on processes and company Mission.
- Established and integrated communication platform for patients, as well as office website, electronic forms, social media, marketing tools and collateral.
Owner Services Administrator
Fairmont Franz Klammer Lodge
08.2009 - 06.2020
- Developed lasting relationships with Owners, which helped to bring in additional business opportunities.
- Maintained Owner Website and reservation system electronic forms and collateral with new information, address changes and contact details.
- Prepared weekly staff meeting agenda for executives of all departments, including data and reports of incoming Guests.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated daily operations and problem-solved processes between all Lodge departments.
Marketing Executive
Marriott Vacation Club
10.2005 - 09.2009
- Planned and executed events and marketing programs to increase qualified leads.
- Engaged incoming Guests in preparation for meetings with sales executives.
- Maintained marketing collateral in alignment with changing economic atmosphere.
- Collaborated with management and sales executives to maintain company Mission and sales objectives.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Obtained Hawaii Real Estate License.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
Education
Bachelor of Science - Biology And Sociology
Guilford College
Greensboro, NC06.1994
Skills
- Clear and effective communication with clients and colleagues
- Professional appearance and demeanor
- Self-starter and problem solver
- Time management and project deadlines
- Training and implementing new policies and procedure
- Proficient in Microsoft Office
- Goals-driven
Accomplishments
Colleague of the Year, 2010 and 2018
San Miguel Resource Center Victim Advocate, 2019
Contributor to Telluride Style Magazine, staff writer
Grant Writing Course, 2023
Timeline
Branch Office Administrator
Edward Jones Financial Advisors
02.2023 - Current
Front Office Supervisor
Telluride Center For Dentistry
06.2020 - 02.2023
Owner Services Administrator
Fairmont Franz Klammer Lodge
08.2009 - 06.2020
Marketing Executive
Marriott Vacation Club
10.2005 - 09.2009
Bachelor of Science - Biology And Sociology
Guilford College
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