Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline

Kathryn Spencer

Warren,Ohio

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Business Owner

LiveGood
02.2023 - Current
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manager

McDonald's Fast Food Restaurant
09.1999 - 07.2000
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Keep track of inventory and order more supplies and food.
  • Interview, hire, fire, and train employees.
  • Keep track of all the money in the store and get it ready for deposit for the bank.
  • Most importantly, customer relations. And keep the store clean and knowing how to delegate duties.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Created and maintained safe and secure work environments for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Education

Diploma - Addiction Counseling Technician

Stautzenberger College, Brecksville, OH

I am planning on going back to this school to finish this program.

I made the dean's list there with the online program, therefore I feel that the school is a good fit for me.

Bachelor Of Science - Psychology And Counseling W Addiction

Walden University, Minneapolis, MN

I did not finish this program due to illness, someday I'd like to return to their online program, I did enjoy the education that I was able to do at that time.

Skills

  • Order Management
  • Cost Control
  • Supply Chain Management
  • Time Management
  • Sales Strategies
  • Goals and Performance
  • Customer Service
  • Sales and Marketing
  • Staff Management
  • Sales Growth
  • Pricing and Markdowns
  • Inventory Counting
  • Judgment and Decision-Making
  • Vendor Management
  • Service-Orientation

Accomplishments

I studied hard and made the dean's list at Stautzenberger College.

Timeline

Business Owner - LiveGood
02.2023 - Current
Assistant Store Manager - McDonald's Fast Food Restaurant
09.1999 - 07.2000
Stautzenberger College - Diploma , Addiction Counseling Technician
Walden University - Bachelor Of Science, Psychology And Counseling W Addiction

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Kathryn Spencer