Kathryn Surges
Brookfield ,WI
Summary
Dynamic leader with a proven track record at Orvis, adept in transforming team dynamics and enhancing customer satisfaction. Excelled in inventory management and problem-solving, achieving notable efficiency improvements. Skilled in fostering strong client relationships and mentoring teams, significantly boosting store performance through strategic oversight and innovative merchandising techniques.
Overview
37
37
years of professional experience
Work History
Store Manager
Orvis
08.2011 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Area Manager
Orvis
08.2014 - 01.2020
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Manager
Pottery Barn
10.2005 - 11.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Store Manager
Gap Inc.
05.1998 - 09.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Merchandise Buyer
Koutnik & Schwartz
01.1988 - 01.1998
- Increased customer satisfaction levels by maintaining a diverse product mix that catered to various demographics and preferences.
- Established advantageous payment terms with suppliers, improving cash flow management while maintaining positive vendor relationships.
- Developed strong relationships with suppliers, resulting in favorable terms and exclusive product offerings.
- Achieved high sell-through rates by collaborating with the visual merchandising team to create impactful in-store displays.
- Managed and maintained purchase orders and invoices.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Developed and managed budgets for purchasing and projected purchasing needs.
Education
Associate of Arts - Marketing & Business Law
Lakeshore Technical College
1290 North Avenue Cleveland WI 53015 06-1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Team building and leadership
Timeline
Area Manager
Orvis
08.2014 - 01.2020
Store Manager
Orvis
08.2011 - 01.2025
General Manager
Pottery Barn
10.2005 - 11.2010
Store Manager
Gap Inc.
05.1998 - 09.2005
Merchandise Buyer
Koutnik & Schwartz
01.1988 - 01.1998
Associate of Arts - Marketing & Business Law
Lakeshore Technical College
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