Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Sutphin

Hillsboro,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Trainer

The Westgate Bourbon Bar And Taphouse
08.2019 - 08.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided continuous evaluation and feedback to server employees.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Monitored new server performance and offered continuous support throughout training period.

Serever?Trainer

Oswego Gril Beaverton
09.2020 - 07.2022

Server/Trainer/Floor Manager

Pastini Cedar Hills
08.2014 - 09.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Assistan General Manager

Pastin Bridgeport Village
10.2018 - 05.2019
  • Resolved problems promptly to elevate customer approval.
  • Mentored and motivated team members to achieve challenging business goals.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Education

Bachelor of Science - Psychology

Oregon State University
Corvallis, OR
06.2025

Associate of Arts - Transfer Degree

Blue Mountain Community College
Pendleton, OR
06.2009

Skills

  • New Employee Mentoring
  • Food Quality Standards
  • Order Accuracy
  • Menu Memorization
  • Team Member Training
  • Daily Specials Memorization
  • Bar Terminology

Certification

OLCC and Food Handlers

Timeline

Serever?Trainer

Oswego Gril Beaverton
09.2020 - 07.2022

Server/Trainer

The Westgate Bourbon Bar And Taphouse
08.2019 - 08.2023

Assistan General Manager

Pastin Bridgeport Village
10.2018 - 05.2019

Server/Trainer/Floor Manager

Pastini Cedar Hills
08.2014 - 09.2020

Bachelor of Science - Psychology

Oregon State University

Associate of Arts - Transfer Degree

Blue Mountain Community College

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Kathryn Sutphin