Kathryn Suttles
Winchester,California
Summary
Hard working sales and customer service professional. A team player who is coachable, productive, and focused. Excellent people skills and self-motivated. Proven leader with a track record of enhancing sales and customer satisfaction. Skilled in visual merchandising and customer engagement, demonstrating patience and empathy. Increased market penetration by establishing key partnerships, showcasing a goal-oriented mindset. Expert in team leadership and retail operations, consistently delivering results beyond expectations.
Overview
27
27
years of professional experience
Work History
Seasonal Sales-Cashier
William Sonoma Inc - Pottery Barn
11.2023 - 01.2024
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Interior Design Specialist
Pottery Barn
07.2022 - 12.2022
- Managed multiple projects simultaneously, prioritizing tasks effectively for timely completion of design assignments.
- Improved project efficiency with thorough communication among team members during all stages of the design process.
- Assisted in marketing efforts by creating compelling portfolios showcasing past projects for potential clientele attraction.
- Designed functional and visually appealing residential interiors, demonstrating attention to detail and creativity.
- Conducted in-depth client consultations to assess needs, preferences, and budgetary limitations for optimal results.
- Established a reputation for exceptional customer service by addressing client concerns promptly, ensuring their satisfaction throughout the design process.
New Home Sales Counselor
William-Lyons/Taylor Morrison Home Builders
11.2017 - 06.2022
- Provided exceptional service to prospective buyers, leading informative tours of model homes, community facilities, and nearby amenities.
- Maintained accurate data entry within company CRM systems to track leads, appointments, follow-ups, and overall sales progress.
- Maximized sales by effectively utilizing marketing materials and promotional events to attract potential buyers.
- Supported the development of marketing materials and advertisements to effectively showcase available properties and their unique selling points.
- Boosted customer satisfaction by consistently providing knowledgeable and professional guidance on new home features, financing options, and community amenities.
- Managed contract documentation, ensuring all necessary paperwork was completed accurately and submitted in a timely manner.
- Closed deals efficiently by addressing any concerns or objections raised by potential buyers during contract negotiations.
- Built strong relationships with clients through regular follow-up communication, resulting in a high referral rate for future business.
- Demonstrated knowledge of local real estate markets when presenting suitable housing options based on customer preferences and budgetary constraints.
- Streamlined the sales process by maintaining organized records of client interactions, contracts, and financial documentation.
- Enhanced team performance through active participation in weekly sales meetings where key issues were discussed collaboratively and solutions were proposed.
- Collaborated with construction teams to ensure homes were built according to buyer specifications and delivered within promised timeframes.
- Monitored competitor activity within the market to stay informed on pricing strategies, new developments, and potential buyer preferences.
- Participated in ongoing training opportunities to stay current on industry news, trends, regulations, and best practices for new home sales counseling.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Administrative Assistant to the Vice President
Sante Health Systems
08.2015 - 11.2017
- Contributed to strategic projects by conducting research, compiling data, and creating informative summaries for executive review.
- Managed travel arrangements for the Vice President, including flights, accommodations, and itineraries to ensure seamless trips.
- Coordinated logistics for special events hosted by the Vice President''s office, ensuring successful execution from planning to completion.
- Provided administrative support during peak periods and other emergencies, ensuring minimal disruptions to office functions and services.
- Enhanced departmental communication by scheduling and organizing meetings, presentations, and other events for the Vice President.
- Maintained confidentiality of sensitive information through proper storage methods and adherence to company policies.
- Organized complex calendars for the Vice President to ensure optimal time management and productivity.
- Developed strong working relationships with internal departments for better collaboration and efficiency.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Real Estate Agent
Prudential Hallmark Reality
02.2005 - 06.2006
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Regional Vice President
PartyLite Gifts Inc.
11.1996 - 11.2005
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Strengthened relationships with key clients by providing exceptional customer service and support.
- Expanded the company''s presence in new territories, establishing valuable partnerships and increasing market penetration.
- Collaborated with marketing teams to develop targeted campaigns, resulting in increased brand awareness and market share.
- . Built high-performing teams through effective recruitment processes, ongoing training programs, coaching sessions.
Education
Associate of Arts - Fashion Design And Marketing
Reedley College
Reedley, CAReal Estate
Allied Business Schools
Laguna Hills, CA11.2004
High School Diploma -
Selma High School
Selma, CA06.1974
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Customer Engagement
- Goal-oriented mindset
- Cash Handling Accuracy
- Data entry proficiency
- Visual Merchandising
- Building rapport
- Upselling strategies
- Cross-Selling Products
- Returns processing
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Team Leadership
- Product Knowledge
- Cash register systems
- Customer Transactions
- Product restocking
- Refunds and exchanges
- Retail Operations
- Upselling
Timeline
Seasonal Sales-Cashier
William Sonoma Inc - Pottery Barn
11.2023 - 01.2024
Interior Design Specialist
Pottery Barn
07.2022 - 12.2022
New Home Sales Counselor
William-Lyons/Taylor Morrison Home Builders
11.2017 - 06.2022
Administrative Assistant to the Vice President
Sante Health Systems
08.2015 - 11.2017
Real Estate Agent
Prudential Hallmark Reality
02.2005 - 06.2006
Regional Vice President
PartyLite Gifts Inc.
11.1996 - 11.2005
Associate of Arts - Fashion Design And Marketing
Reedley College
Real Estate
Allied Business Schools
High School Diploma -
Selma High School
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