Kathryn Sweeney
Saint Paul,MN
Summary
I will Results-driven manager with a strong focus on staff training and team motivation. Successfully streamlined operations and improved service efficiency, leading to enhanced employee performance and guest satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
Work History
Sever
Big Welch Tavern
10.2025 - 01.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed order accuracy by coordinating with kitchen staff to fulfill requests promptly.
- Trained new servers on menu knowledge and efficient service techniques, enhancing team performance.
- Processed payments efficiently using POS system, maintaining accuracy in cash handling and transactions.
- Oversaw closing procedures, ensuring thorough cleaning and readiness for next operational day.
- Streamlined service flow during peak hours by organizing tables and prioritizing tasks effectively.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager's Assistant
TONOS PiZZA
10.2024 - 01.2026
- Coordinated daily operations to ensure seamless restaurant functionality
- Assisted in managing inventory levels and supply orders for optimal stock availability
- Supported marketing initiatives through social media engagement and promotional campaigns
- Streamlined scheduling processes to enhance staff productivity and service efficiency
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
Trainer
Shake Shack
10.2023 - 12.2024
- Developed and delivered comprehensive training programs for new team members.
- Facilitated ongoing training sessions to enhance staff knowledge on menu items and service standards.
- Evaluated trainee performance and provided constructive feedback to improve skills and efficiency.
- Collaborated with management to identify training needs and implement effective solutions.
- Maintained training materials and resources to ensure up-to-date information for staff use.
- Assisted in onboarding processes, fostering a welcoming environment for new hires.
Education
High School Diploma -
Career Pathways
Saint Paul, MN06-2023
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Customer relationship management (CRM)
- Sales strategies
- Team motivation
- Orientation and training
- Consulting
- Employee performance evaluations
- Workload management
Accomplishments
My accomplishments in Life are graduated high school a year early and i worked through out high school full time and had a great GPA full time job , i have bought and paid all my cars off in full.
Timeline
Sever
Big Welch Tavern
10.2025 - 01.2026
Manager's Assistant
TONOS PiZZA
10.2024 - 01.2026
Trainer
Shake Shack
10.2023 - 12.2024
High School Diploma -
Career Pathways