Kathryn Switzer
Columbus,OH
Summary
Dynamic and result oriented professional with a proven track record in delivery management and customer relations, honed across roles with Instacart, Lyft and OSU Wexner Medical Center. I excell in fast-paced environments, ensuring timely and professional services, Skilled in communication and fostering positive interactions and adept at meeting tight deadlines and handling high pressure situations.
Overview
28
28
years of professional experience
Work History
Instacart Shopper
Instacart
San Francisco, CA
01.2021 - Current
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Provided exceptional customer service throughout the shopping experience.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Delivered groceries on time according to company standards for customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Package Sorter
Amazon
West Jefferson, OH
11.2022 - 05.2024
- Loaded packages onto pallets for shipment.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Inspected packages for signs of damage or tampering.
- Unloaded incoming shipments from conveyor belts.
- Recorded package information into computer system.
- Ensured correct address labels were affixed to parcels.
- Maintained a clean and safe work environment at all times.
- Stacked packages in designated areas for further processing.
- Followed safety protocols when handling hazardous materials.
- Assisted with loading trucks when necessary before departure time deadlines.
- Repackaged damaged goods when required prior to shipping out again.
- Monitored the flow of orders throughout the warehouse facility.
- Collaborated with other team members while working towards common goals and objectives.
- Reported safety or workflow concerns to leadership for further investigation.
- Trained new employees regarding warehouse procedures and standards.
- Packed, sealed or affixed postage to prepare materials for shipping.
Lyft Driver
Lyft
San Francisco, CA
02.2020 - 06.2022
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Greeted customers and provided them with information about the rideshare service.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Achieved consistently high customer scores due to exceptional service.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Participated in ongoing training to improve driving and customer service skills.
Staff Nurse
OSU Wexner Medical Center
Columbus, OH
09.1996 - 07.2017
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Assisted physicians with exams, lab tests or other procedures as requested.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Utilized an electronic medical record system to store patient information securely.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Implemented infection control measures to reduce the spread of contagious diseases.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Maintained a clean work environment by following proper sanitation guidelines.
- Assessed patients to determine their physical condition, health status and needs.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Education
Bachelor of Science - Nursing
Otterbein University
Westerville, OH06-1996
Skills
- Order proofing
- Delivery management
- Product picking
- Order accuracy
- Verifying order accuracy
- Flexible schedule
- Customer relations
- Product expertise
- Product awareness
- Order coordination
- Deadline driven
- Delivery procedures
References
References available upon request.
Timeline
Package Sorter
Amazon
11.2022 - 05.2024
Instacart Shopper
Instacart
01.2021 - Current
Lyft Driver
Lyft
02.2020 - 06.2022
Staff Nurse
OSU Wexner Medical Center
09.1996 - 07.2017
Bachelor of Science - Nursing
Otterbein University
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