Summary
Overview
Work History
Education
Skills
Awards
Timeline
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KATHRYN TARR

Burgettstown,PA

Summary

I am a strong leader and problem-solver with top-notch skills in customer service, communication, active listening, and analytical problem-solving. My focus is on enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I strive to exceed expectations and ensure customer satisfaction at all times with my expertise in customer service.

Overview

12
12
years of professional experience

Work History

Merchandising

The Pavilion at Star Lake
05.2024 - Current


  • Coordinated inventory of all artist products, ensuring organized setup before and after events.
  • Increased sales by implementing effective merchandising strategies, visual displays, and communication with customers.
  • Collaborated with booth and merchandise supervisors to maintain accurate inventory control.
  • Provided diligent customer service, addressing and resolving order complaints effectively.
  • Boosted sales through the execution of strategic merchandising plans and engaging customer interactions.

Volunteer

Burgettstown Area School District
04.2024 - Current


  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Owner

Self-Employed, Etsy
01.2022 - Current


  • Managed inventory, shipping, and customer service, achieving recognition as a star seller with over 700 orders in my first year of business.
  • I was featured on Pittsburgh Live in October of 2022 for recognization of my work.
  • Marketed products effectively, resulting in over 10,000 Instagram followers and recognition as a star seller on Etsy.

Pet Sitter

Various
01.2020 - Current
  • Prepared food and water following instructions from pet owners.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Communicated professionally with pet owners via phone, email, and text.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.

Security

Pittsburgh Steelers
01.2016 - 01.2019


  • Maintained constant awareness of surroundings to ensure a safe environment.
  • Monitored entrances to detect and prevent unauthorized items from entering the event.
  • Handled difficult attendees with professionalism, maintaining order and safety at NFL events.

Pitching Coach

C-Side Sports Academy LLC
01.2018 - 01.2018


  • Developed patience and mental determination by teaching young students how to pitch.
  • Cultivated major attention to detail and competitiveness while instructing young students in pitching.
  • Enhanced students' pitching skills through focused and patient instruction, fostering a competitive spirit.

Dispatch Transcriber

First Niagara Pavilion (Star Lake)
01.2017 - 01.2018
  • Developed computer skills and honed attention to detail through the transcription of dispatch calls.
  • Enhanced typing proficiency to ensure accurate and efficient transcription.

Parking Lot Supervisor

First Niagara Pavilion (Star Lake)
01.2013 - 01.2015
  • Guided attendees to specific parking locations and offered necessary support.
  • Advanced to Supervisor role following a single concert season.
  • Provided exceptional customer service, resolving disputes or complaints in a professional manner.
  • Improved customer satisfaction by efficiently managing the parking lot and addressing any issues promptly.
  • Managed an efficient team of parking attendants, ensuring timely service and optimal space utilization.
  • Strengthened communication strategies to improve overall parking lot management.

Education

Sports Art and Entertainment Management

Point Park University
Pittsburgh, PA
01.2020

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Burgettstown High School
Burgettstown, PA
01.2016

Skills

  • Leadership
  • Organization
  • Conflict Resolution
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Awards

High School, Basketball, All-Section —2015, Team Captain —2015-2016, 4 Year Letter —2012-2016, Chuck Mahoney Scholarship, Softball, 3x All-Section —2013-2016, 3x All-District —2013-2016, 2x All-State —2015-2016, Team Captain —2016, Observer Reporter Player of the Week —2015, 4 Year Letter, College Scholarship to Point Park University, College, Softball, 2x First Team All-Conference RSC —2018-2019, Pitcher of the Year RSC —2019, 4x RSC Pitcher of the Week —2019, Female Athlete of the Month —2019, Team Captain —2019-2020

Timeline

Merchandising

The Pavilion at Star Lake
05.2024 - Current

Volunteer

Burgettstown Area School District
04.2024 - Current

Owner

Self-Employed, Etsy
01.2022 - Current

Pet Sitter

Various
01.2020 - Current

Pitching Coach

C-Side Sports Academy LLC
01.2018 - 01.2018

Dispatch Transcriber

First Niagara Pavilion (Star Lake)
01.2017 - 01.2018

Security

Pittsburgh Steelers
01.2016 - 01.2019

Parking Lot Supervisor

First Niagara Pavilion (Star Lake)
01.2013 - 01.2015

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Burgettstown High School

Sports Art and Entertainment Management

Point Park University

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