Hi, I’m
Kathryn Tate
Davenport,FL
Summary
Enthusiastic and detail-oriented Customer Support Specialist willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Efficient and hardworking team player with excellent organizational and analytical abilities. Passionate about promoting lasting customer satisfaction by delivering quality customer service and unparalleled support.
Seeking roles in Customer Relations, Account
Management, HR, Assistant, Operations Coordinator, or similar, with a preference for remote positions.
Overview
18
years of professional experience
Work History
Brandon Ford
Inventory Control Analyst
08.2012 - Current
Job overview
- Streamlined inventory management by implementing effective tracking systems and data analysis.
- Reduced excess stock levels through strategic planning and demand forecasting, increasing cost efficiency.
- Enhanced collaboration with suppliers by maintaining strong relationships and clear communication channels.
- Increased order accuracy by conducting regular audits and implementing a robust quality control system.
- Trained new team members in inventory control procedures, ensuring consistent practices across the organization.
- Collaborated with cross-functional teams to address supply chain issues promptly, minimizing disruptions to operations.
- Monitored market trends for potential impacts on inventory levels, adjusting forecasts accordingly for optimal results.
- Improved turnover rates by proactively identifying slow-moving items and developing targeted sales strategies.
- Worked with different departments to keep inventory controlled according to established procedures.
- Gathered and analyzed data to forecast trends and recommend adjustments.
- Conducted monthly counts of inventory at different locations.
- Performed data entry and completed proper paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing 25-60 units per day.
Brandon Ford
Customer Support Representative
10.2010 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed answering 100-150 phone calls and emails simultaneously, daily.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Connected with customers to address questions and resolve issues through phone and email.
JCPenney Salon
Receptionist
10.2009 - 10.2010
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing 40-60 phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected cash & credit payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sport Clips
Receptionist
09.2006 - 10.2009
Job overview
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Streamlined front desk operations for increased efficiency by effectively managing 30-40 phone calls, emails, and walk-in clients daily
Sonics Drive In
Car Hop
04.2009 - 06.2009
Job overview
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Promoted teamwork among staff members by offering assistance when needed.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Memorized orders and maintained 90% accuracy in high-traffic times.
Education
Bloomingdale High SchoolValrico, FL
High School Diploma
06.2009
Skills
- Microsoft Excel
- Sales Support
- Inventory optimization
- Data Management
- Trend forecasting
- MS Office
- Ordering Supplies
- Attention to Detail
- Teamwork and Collaboration
- Customer service excellence
- Paperwork Processing
- Product Knowledge
- Spreadsheets
- Administrative Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchCompany CultureWork from home optionPaid time offTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsTimeline
Inventory Control Analyst
Brandon Ford
08.2012 - Current
Customer Support Representative
Brandon Ford
10.2010 - Current
Receptionist
JCPenney Salon
10.2009 - 10.2010
Car Hop
Sonics Drive In
04.2009 - 06.2009
Receptionist
Sport Clips
09.2006 - 10.2009
Bloomingdale High School
High School Diploma
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