Social Welfare Examiner
Erie County Department of Social Services
12.2016 - 07.2025
- Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program. Reported findings of fraud investigations to appropriate state agencies and officials.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Verified applicant information by conducting field visits to validate information reported on application.
- Collaborated with other state program offices to provide applicants with additional supports to meet needs.
- Participated in judicial proceedings and meetings to report findings in determining application decision.
- Managed caseloads reviewing income eligibility via statewide verification system.
