Kathryn Tessene
Urbana,IL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Urbana Country Club
06.2025 - 08.2025
- Managed guest seating, optimizing flow and wait times during peak hours.
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels.
- Coordinated with servers to streamline communication between front-of-house and back-of-house teams.
- Answered customer questions about hours, seating, and menu information.
Customer Service Representative
Urbana Park District
06.2024 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Server
Urbana Country Club
05.2024 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in training new staff on service protocols and menu knowledge to enhance team efficiency.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing overall dining experience.
Chef Intern
Baldarotta's Porketta & Sicilian Sausage
02.2025 - 05.2025
- Implemented feedback from chefs to refine recipes and presentation standards, enhancing guest satisfaction.
- Contributed to a positive work atmosphere by fostering open communication amongst team members and addressing any conflicts promptly and professionally.
- Read through recipes and set up ingredients for Head chef.
BOH Line Cook
Kofuson
05.2023 - 10.2023
- Assisted in food preparation by chopping vegetables and measuring ingredients for various dishes.
- Followed safety and sanitation guidelines to maintain a clean and organized kitchen environment.
- Operated kitchen equipment, including ovens, grills, and fryers, under supervision to ensure proper usage.
- Collaborated with team members to execute daily menu items efficiently during peak service times.
Education
High School Diploma -
Urbana High School
Urbana, ILSkills
- Customer service
- Professionalism and punctuality
- Adaptability and dependability
Certification
CPR Certified - Urbana Park District 2023-2025
Food Handlers Certification 2025
Timeline
Host
Urbana Country Club
06.2025 - 08.2025
Chef Intern
Baldarotta's Porketta & Sicilian Sausage
02.2025 - 05.2025
Customer Service Representative
Urbana Park District
06.2024 - 08.2025
Server
Urbana Country Club
05.2024 - 08.2025
BOH Line Cook
Kofuson
05.2023 - 10.2023
High School Diploma -
Urbana High School
Similar Profiles
Tyson FinchTyson Finch
Golf Course Groundskeeper at Urbana Country ClubGolf Course Groundskeeper at Urbana Country Club
IAN PETERSIAN PETERS
Lifeguard at Urbana Country ClubLifeguard at Urbana Country Club
Swayde FinchSwayde Finch
Dish Washer at Urbana Country ClubDish Washer at Urbana Country Club
Lydia RosegoldLydia Rosegold
Office Support Specialist for Administration at McKinley Health CenterOffice Support Specialist for Administration at McKinley Health Center
Callie JacksonCallie Jackson
Behavior Intervention Coach/School Administrator at Paxton-Buckley-Loda District 10Behavior Intervention Coach/School Administrator at Paxton-Buckley-Loda District 10