KATHRYN THOMPSON
Saint Paul,MN
Summary
Dynamic Senior and Executive Leader with over 15 years of expertise in healthcare revenue cycle management, operations, and finance. Proven ability to drive business growth and enhance profitability through strategic planning and the development of high-performing teams. Strong background in leading cross-functional initiatives to boost operational efficiency and ensure regulatory compliance. Committed to leveraging leadership skills to further advance organizational success.
Overview
18
18
years of professional experience
Work History
RCM Consultant, Founder
KTRC Consulting
05.2021 - Current
- Company Overview: https://ktrc-consulting.com
- Decreased the backlog of outstanding initial credentialing by 93% for Planned Parenthood MN, ND, and SD, by optimizing processes and implementing the CAQH portal, resulting in streamlined credentialing operations.
- Led operational functions and strategic planning for Ellie Mental Health Minnesota as interim Director, improving cash receipts by 15%, 12%, and 15% year over year, and reducing days receivables outstanding from 180 to 75.
- Worked exclusively with remote workers, both onshore and offshore, using Microsoft Teams.
- Directed daily operations as Interim COO at The Remedy, enhancing patient experience by 32% through a patient-centric model, and implemented new revenue cycle processes and software to improve revenue recovery.
- Developed offshore policy and procedure standards for middle-revenue cycle functions.
Adjunct Professor
Concordia University
10.2020 - Current
- Created and taught diverse MBA healthcare courses including Applied Healthcare Business Ethics, Healthcare Informatics, and Healthcare Strategic Leadership.
- Developed schedules, materials, and tasks for Business Operations and Quality Management programs.
- Incorporated real-world case studies and industry best practices into the curriculum, facilitating a comprehensive online learning experience for students.
Vice President, Reimbursement Operations & Payer Contracting
Electromed, Inc.
06.2017 - 10.2020
- Evaluated team processes and developed data analytics reporting system, resulting in revenue growth of 27%, 17%, and 10% over three years.
- Optimized and integrated workflow processes, reducing days receivables outstanding from 180 to 75 and improving cash receipts by 15%, 12%, and 15% YOY
- Executed an efficient strategy resulting in a yearly expense reduction of 21% initially and another 17% subsequently.
- Created effective communication strategies between management team members and employees at all levels of the organization.
Senior Systems Director, Revenue Cycle Management
M Health Fairview
01.2013 - 06.2017
- Enhanced performance, leading to a significant rise in patient satisfaction from 15% to 39% throughout seven hospitals.
- Boosted employee engagement scores from 72% to 96% over two years through collaboration with HR on a leadership development program.
- Reengineered front end RCM workflows, cutting denials by 24% within six months.
- Optimized metrics alignment with national KPI benchmarks, boosting registration accuracy from 69% to 95%.
Senior Manager, Revenue Cycle
Virtual Radiologic (vRad)
01.2011 - 12.2012
- Lowered overdue balances over 120 days by 42% in four months through strategic recovery functions.
- Authored comprehensive SOPs complying with HIPAA, HITECH, False Claims Act, and RAC audit standards.
- Boosted revenue recovery by 27% through best practices implementation and KPI metrics application.
- Conducted training sessions to enhance employee performance.
Director of Operations - Interim
Behavioral Medical Interventions (BMI)
01.2010 - 12.2011
- Managed daily operations amid CEO search, ensuring regulatory compliance.
- Revised organizational policies and SOPs, boosting adherence to HIPAA and HITECH regulations with an 87% reduction in violations.
- Decreased Days Receivable Outstanding from 125 to 50 within half a year.
- Achieved a decrease from 27% to 8% in Denial Rate.
- Increased First Pass Resolution Rate from 59% to 85%, achieving a 44% improvement.
Director of Business Operations
Apple Valley Medical Center
01.2007 - 12.2010
- Oversaw business operations for primary care, 24-hour acute care urgency center, 12 Allina specialty clinics, laboratory, radiology, rehabilitation therapy, pharmacy, and sleep center ensuring optimal performance.
- Implemented a coding work-from-home program, boosting individual volume by 33% and reducing returned claims by 32%.
- Optimized financial processes, lowering Days Accounts Receivable from 115 to 45 days.
- Enhanced business operations achieving a 32% reduction in operational expenses.
- Boosted cash flow management, raising Days Cash on Hand from 55 to 180 Days.
Education
Master - Business Administration
Concordia University
12.2018
Bachelor of Arts -
Metropolitan State University
05.2010
Skills
- End-to-End RCM Management
- Strategic Planning
- P&L Responsibility
- Leadership Development
- Budget Management
- Financial Forecasting
- Vendor Relations
- Communication
- Risk Management
- Regulatory Standards Oversight
- Operational Cost Optimization
- Process Improvement
- Account Resolution
- Provider Relations
- Strategic Revenue Increase
- KPI Measurement Development
- Denial Management
- Prior Authorization Management
- Patient Payments
- Effective Collection Strategies
Timeline
RCM Consultant, Founder
KTRC Consulting
05.2021 - Current
Adjunct Professor
Concordia University
10.2020 - Current
Vice President, Reimbursement Operations & Payer Contracting
Electromed, Inc.
06.2017 - 10.2020
Senior Systems Director, Revenue Cycle Management
M Health Fairview
01.2013 - 06.2017
Senior Manager, Revenue Cycle
Virtual Radiologic (vRad)
01.2011 - 12.2012
Director of Operations - Interim
Behavioral Medical Interventions (BMI)
01.2010 - 12.2011
Director of Business Operations
Apple Valley Medical Center
01.2007 - 12.2010
Master - Business Administration
Concordia University
Bachelor of Arts -
Metropolitan State University
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