Kathryn Tollison
Duncan,SC
Summary
Professional in financial services with extensive experience in loan operations, known for reliability and adaptability. Expertise in managing loan processing and documentation, along with strong focus on compliance and operational efficiency. A collaborative team player committed to achieving results and maintaining high standards in all tasks.
Overview
21
21
years of professional experience
Work History
Loan Operations Officer and Branch Supervisor
Arthur State Bank
05.2004 - Current
- Increased productivity through the implementation of automation tools for repetitive tasks in the loan operations process.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to loan applications.
- Streamlined communication between departments by establishing clear channels for information sharing and collaboration.
- Fostered strong relationships with borrowers, ensuring they were well-informed throughout the entire lending process.
- Collaborated with underwriting team to expedite the approval process for qualified loan applicants.
- Mitigated risks associated with loans through diligent monitoring and timely reporting of potential issues.
- Assisted in developing training materials for new Loan Operations Officers, contributing to a more efficient onboarding process.
- Contributed to successful audits by maintaining detailed documentation of all actions taken during the loan lifecycle.
- Provided exceptional support during high-volume periods, assisting colleagues with workload management and prioritization.
- Actively participated in department meetings, offering valuable insights into areas where improvements could be made to streamline processes.
- Managed a diverse portfolio of loans, ensuring compliance with regulatory requirements and company policies.
- Enhanced loan processing efficiency by streamlining workflow and implementing best practices.
- Expedited loan closings by effectively coordinating with title companies, attorneys, and other stakeholders.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Monitored pipelines to track and log status of loans.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Set schedule for tellers and customer service representatives.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed maintenance of facility and grounds.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Bachelor of Arts - Physical Education And Health
College of Charleston
Charleston, SC05-2002
Skills
- Strong communication skills
- Organizational growth
- Professionalism and integrity
- Decision-making
- Loan servicing
- Fraud detection awareness
- Deadline orientation
- Team player
- Time management
- Multitasking
- Reliability
- Loan documentation
Timeline
Loan Operations Officer and Branch Supervisor
Arthur State Bank
05.2004 - Current
Bachelor of Arts - Physical Education And Health
College of Charleston
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