Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
LEADERSHIP
Generic

Kathryn Trujillo

Allen

Summary

Dynamic professional with a proven track record in delivering exceptional customer service and fostering collaborative teamwork. Expertise in cultivating positive relationships to enhance customer satisfaction and streamline operational workflows for increased efficiency. Strong commitment to creating a welcoming environment that prioritizes client needs and drives success. Proficient in leveraging research skills to gather and analyze data, contributing to informed decision-making, effective teamwork, and successful project completion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Student Business Services

Stephen F. Austin State University
01.2025 - Current
  • Manage student billing to include applying aid and scholarships.
  • Process billing payments for students.
  • Process payments for all SFASU departments including athletics, theatre and dance, agriculture, alumni association, health services, etc.
  • Balance accounts to ensure accuracy of payments being applied.
  • Make deposits and payments utilizing online POS system.
  • Assist students and staff with questions in person at the office.


Server

Brio Tuscan Grille
04.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Always monitored dining room for cleanliness and proper set-up.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Uphold high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Cashier

The Home Depot
04.2022 - 04.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity to prevent shoplifting.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Greeted customers promptly and responded to questions. Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Youth Soccer Referee

Allen Sports Association
08.2018 - 05.2020
  • Enforced game rules and regulations to ensure fair play and sportsmanship.
  • Mediated disputes between players and coaches, fostering respectful communication.
  • Provided clear instructions to players regarding game procedures and expectations.
  • Observed player conduct, issuing warnings or penalties as necessary to maintain order.
  • Evaluated game conditions, making real-time decisions for player safety and enjoyment.
  • Displayed respect to coaches, participants and parents to promote positive playing environment.
  • Demonstrated flexibility with scheduling demands to accommodate varying match times at different locations across the region.
  • Facilitated smooth transitions between game periods with timely execution of pre-game, halftime, and postgame procedures.

Education

BBA - Business Administration

Stephen F. Austin State University
Nacogdoches, TX
05.2027

Skills

  • Exceptional customer service
  • Effective time management
  • Effective communication
  • Analytical problem solving
  • Collaborative teamwork
  • Adaptability to change
  • Dedicated work ethic
  • Client relationship management
  • Polished professional image
  • Strong energy levels
  • Microsoft Office Suite
  • Research and analysis

Affiliations

Delta Zeta - Chapter of Zeta Psi at Stephen F. Austin State University

Certification

  • Food Handlers Certifications
  • TABC

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Advocacy Campaigns
  • Fundraising Events
  • Passionate about balancing physical health with mental and emotional wellness
  • Crafting and DIY Projects
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Student Business Services

Stephen F. Austin State University
01.2025 - Current

Server

Brio Tuscan Grille
04.2024 - Current

Cashier

The Home Depot
04.2022 - 04.2024

Youth Soccer Referee

Allen Sports Association
08.2018 - 05.2020

BBA - Business Administration

Stephen F. Austin State University

LEADERSHIP

Delta Zeta sorority - Social Chair for 2025 & 2026 calendar years.

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