Kathryn Turgeon
Wilmington,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Painter
Adken
2022.07 - 2023.04
- Enhanced appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Delivered high-quality painting services on time and within budget for variety of clients.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth application.
- Maintained clean and organized workspace, minimizing disruptions for clients during projects.
Kitchen Staff Member
Northend Cafe
2022.06 - 2022.08
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained clean and organized workspace, adhering to strict hygiene standards for optimal
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Contributed to positive workplace culture through strong teamwork, open communication, and commitment to excellence.
- Upheld high standards of cleanliness throughout kitchen, maintaining sanitary conditions per local health department guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Deli Clerk
Foodlion Grocery Store
2022.02 - 2022.04
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Housekeeper
The Sea Ranch
2021.07 - 2021.08
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Bartender
TGI Fridays
2010.03 - 2013.03
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Phlebotomy -
American Redcross
Chicopee, MA02.2009
Associate Degree In Health Sciences - Medical Assisting
Springfield Technical Community College
Springfield, MA05.2005
HighSchool Diploma - Liberal Arts And General Studies
Springfield Central High School
Springfield, MA06.1999
Skills
- Color Matching
- Equipment Troubleshooting
- Finishing Techniques
- Quality Assurance
- Excellent Communication
- Punctual and Dependable
- Time Management
- Drywall and Trim Specialist
- Customer Service
- Team Player
- Strong Work Ethic
Timeline
Painter
Adken
2022.07 - 2023.04
Kitchen Staff Member
Northend Cafe
2022.06 - 2022.08
Deli Clerk
Foodlion Grocery Store
2022.02 - 2022.04
Housekeeper
The Sea Ranch
2021.07 - 2021.08
Bartender
TGI Fridays
2010.03 - 2013.03
Phlebotomy -
American Redcross
Associate Degree In Health Sciences - Medical Assisting
Springfield Technical Community College
HighSchool Diploma - Liberal Arts And General Studies
Springfield Central High School