Kathryn Ueligitone
Oceanside,CA
Summary
Dynamic leader with a proven track record at Bron Tapes, enhancing operational efficiency and staff performance. Expert in operations management and problem-solving, achieving significant revenue growth and customer satisfaction. Skilled in Microsoft and corporate communications, I excel in developing strategies that foster professional growth and streamline processes.
Overview
29
29
years of professional experience
Work History
Corporate Service Manag
Bron Tapes
Oceanside
02.2014 - Current
- Collaborated with sales teams to identify opportunities for upselling, leading to increased revenue generation.
- Developed comprehensive training programs for new hires, resulting in improved performance and faster onboarding.
- Assessed staff performance against established KPIs regularly and provided constructive feedback, enabling continuous professional growth.
- Streamlined workflow processes by adopting innovative technology solutions, increasing efficiency across all functions.
- Managed cross-functional projects with various departments, ensuring timely completion and alignment with company goals.
- Enhanced customer satisfaction by implementing efficient corporate service strategies and streamlining processes.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Customer Service Representative
Lincare
Carlsbad
06.2009 - 11.2012
- provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
Vacation Coordinator/Manager
Grand Pacific Resorts
Carlsbad
02.1996 - 01.2007
- Enhanced customer satisfaction by efficiently managing vacation bookings and resolving issues promptly.
- Assisted in the creation of detailed itineraries, ensuring a seamless travel experience for clients.
- Conducted thorough research on travel destinations, staying updated on trends, events, and potential risks.
- Managed high call volume while maintaining exemplary customer service standards under pressure during peak seasons.
- Conduct Classes teaching owners how to utilize their timeshare
- Established strong relationships with vendors, securing competitive rates and exclusive deals for clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Education
Medical Coding Certification - Medical Coding
Maric College
San Marcos11-1996
Skills
- Staff training and development
- Operations management
- Problem-solving
- Time management
- Reliable and responsible
- Quality assurance
- Critical thinking
- Operational efficiency
Timeline
Corporate Service Manag
Bron Tapes
02.2014 - Current
Customer Service Representative
Lincare
06.2009 - 11.2012
Vacation Coordinator/Manager
Grand Pacific Resorts
02.1996 - 01.2007
Medical Coding Certification - Medical Coding
Maric College
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