Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Vann

Lake Ozark,MO

Summary

Organized, detail-oriaented, and self-motivated personal assistant with extensive office management experience. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules and parental/teacher communications. Proactive self-learner and able to succeed in high volume and fast-paced environments. Great with children and passionate for their care.

Overview

6
6
years of professional experience

Work History

CSR

Central Bank
05.2019 - 05.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Secretary

Lake Of The Ozarks Appliance Service, LLC
01.2014 - 11.2015
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.

Education

High School Diploma -

American School
2200 East 170th Street
09.2015

Skills

  • Complaint Handling
  • CRM Software
  • Call center experience
  • Customer Focus
  • Account updating
  • Appointment Scheduling
  • Data Collection
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Coordination
  • Customer Service
  • Prioritization
  • Multi-line phone talent
  • Problem-solving abilities
  • Follow-up skills
  • Customer Relations
  • Account Management
  • Recordkeeping strengths
  • Document Control

Timeline

CSR

Central Bank
05.2019 - 05.2020

Secretary

Lake Of The Ozarks Appliance Service, LLC
01.2014 - 11.2015

High School Diploma -

American School
Kathryn Vann