Organized, detail-oriaented, and self-motivated personal assistant with extensive office management experience. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules and parental/teacher communications. Proactive self-learner and able to succeed in high volume and fast-paced environments. Great with children and passionate for their care.
Overview
6
6
years of professional experience
Work History
CSR
Central Bank
05.2019 - 05.2020
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Contributed to company growth by consistently meeting and exceeding sales targets.
Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Streamlined communication between departments, ensuring timely resolution of customer concerns.
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Secretary
Lake Of The Ozarks Appliance Service, LLC
01.2014 - 11.2015
Enhanced office efficiency by streamlining filing systems and organizing documents.
Facilitated communication between departments for improved collaboration and project success.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos and invoices.