Kathryn Van Pelt
Summary
Self-motivated professional successful in business operations, marketing and customer service. Experienced in leading and supervising operational and sales teams.
Extensive volunteer work on various boards that focus on team collaboration and adapting to community needs. Known for critical thinking, flexibility and passion for helping the community.
Overview
21
21
years of professional experience
Work History
Store Owner
VP LLC Dba Chickadee
Fairfield, IA
12.2013 - 12.2022
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Relationship Manager
Wells Fargo Financial Leasing
Des Moines, IA
06.2003 - 08.2010
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Assistant Manager
Enterprise Rent-A-Car
Des Moines, IA
01.2002 - 08.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Arts - Communications
University of Northern Iowa
Cedar Falls, IA12-2001
Skills
- Financial planning
- Flexibility
- Communication
- Relationship building
Timeline
Store Owner
VP LLC Dba Chickadee
12.2013 - 12.2022
Relationship Manager
Wells Fargo Financial Leasing
06.2003 - 08.2010
Assistant Manager
Enterprise Rent-A-Car
01.2002 - 08.2003
Bachelor of Arts - Communications
University of Northern Iowa
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