Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Van Pelt

Summary

Self-motivated professional successful in business operations, marketing and customer service. Experienced in leading and supervising operational and sales teams.

Extensive volunteer work on various boards that focus on team collaboration and adapting to community needs. Known for critical thinking, flexibility and passion for helping the community.


Overview

21
21
years of professional experience

Work History

Store Owner

VP LLC Dba Chickadee
12.2013 - 12.2022
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.

Relationship Manager

Wells Fargo Financial Leasing
06.2003 - 08.2010
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.

Assistant Manager

Enterprise Rent-A-Car
01.2002 - 08.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Arts - Communications

University of Northern Iowa
Cedar Falls, IA
12-2001

Skills

  • Financial planning
  • Flexibility
  • Communication
  • Relationship building

Timeline

Store Owner

VP LLC Dba Chickadee
12.2013 - 12.2022

Relationship Manager

Wells Fargo Financial Leasing
06.2003 - 08.2010

Assistant Manager

Enterprise Rent-A-Car
01.2002 - 08.2003

Bachelor of Arts - Communications

University of Northern Iowa
Kathryn Van Pelt