Kathryn Vawter
Sumter,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
SCA Manager
Foundever
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed escalation calls and handled accordingly.
Picker Packer
Amazon
06.2021 - 03.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Server Shift Leader
Outback Steakhouse
11.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Accountant
Keller Williams Realty
05.2015 - 12.2015
Office Manger/CSA
B&D Fire Protection
01.2008 - 12.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Performed annual inspections on fire extinguishers.
- A/R and A/P responsibilities.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Customer Service Representative
South Eastern Fire
01.2007 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Psychology
Francis Marion University
Florence, SC12.2013
Skills
- Verbal and Written Communication
- Complex Problem-Solving
Timeline
SCA Manager
Foundever
04.2022 - Current
Picker Packer
Amazon
06.2021 - 03.2022
Server Shift Leader
Outback Steakhouse
11.2020 - 05.2021
Assistant Accountant
Keller Williams Realty
05.2015 - 12.2015
Office Manger/CSA
B&D Fire Protection
01.2008 - 12.2010
Customer Service Representative
South Eastern Fire
01.2007 - 01.2008
Bachelor of Arts - Psychology
Francis Marion University
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