Summary
Overview
Work History
Education
Skills
Memberships Affiliations Awards
Timeline
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KATHRYN VELASQUEZ

San Antonio

Summary

Dynamic and results-driven professional with a strong foundation in referral-based sales, client relationship management, and team leadership. Proven success as an Account Executive in the insurance industry, building a self-sustaining book of business through strategic partnerships with realtors, loan officers, and client referrals—requiring exceptional resilience, independence, and trust-building. Former Human Resources leader at Target, with hands-on experience in recruiting, onboarding, training, and customer service strategy, including managing Net Promoter Scores, and store-wide team development. Known for a people-first approach, high emotional intelligence, and the ability to thrive in fast-paced, service-driven environments. Eager to bring strong sales acumen and operational insight to a long-term career in new home sales or real estate-related industries.

Overview

6
6
years of professional experience

Work History

Account Executive

Goosehead Insurance
San Antonio
12.2022 - Current
  • Successfully built a 100% referral-driven book of business in a competitive, commission-based environment, requiring consistent performance without cold leads or walk-ins.
  • Formed and sustained long-term partnerships with real estate agents, loan officers, and past clients, generating a continuous stream of high-quality home and auto insurance referrals.
  • Operated within the real estate transaction cycle daily, gaining deep familiarity with home closings, title timelines, and client expectations during one of the most financially sensitive times in their lives.
  • Demonstrated strong resilience and self-motivation, thriving in a high-pressure role with no base salary, and earning success solely through relationships, responsiveness, and service excellence.
  • Effectively educated clients on coverage options and worked collaboratively with lenders and escrow teams to ensure smooth, timely closings—skills directly transferable to new home sales environments.
  • Developed a reputation as a trusted, go-to resource through consistent communication, problem-solving, and a client-first approach, which aligns closely with the consultative selling process in new home sales.

Service and Engagement ETL - Manager

Target
Austin
01.2022 - 12.2022
  • Oversaw full-cycle recruiting, hiring, onboarding, and training for store team members, ensuring alignment with company culture and operational needs.
  • Led employee development initiatives by providing coaching, feedback, and performance management strategies to retain top talent and improve team engagement.
  • Played a key role in store operations, coordinating with leadership to meet staffing levels, labor budgets, and productivity goals across departments.
  • Managed customer experience metrics, including Net Promoter Score (NPS), using feedback to identify service gaps and implement process improvements.
  • Drove guest satisfaction through employee training and frontline engagement, ensuring high standards of service, speed, and resolution.
  • Collaborated with store leadership to foster an inclusive and performance-driven culture, helping reduce turnover and improve overall morale.
  • Ensured compliance with HR policies, safety procedures, and state/federal labor laws while maintaining a positive team environment.

Human Resource Executive Team Lead Intern

Target
San Marcos
06.2021 - 08.2021
  • Collaborated with ETL's & Store Director to effectively manage hourly team members while implementing a guest centric culture
  • Strengthened management and leadership skills while utilizing Target fundamentals to performance manage teams
  • Gained deep understanding of Target culture and how it drives business needs

Team Member

Amazon
San Marcos
01.2021 - 05.2021
  • Collaborate with team members to properly sort shipments in a timely manner
  • Contribute to the company's high productivity levels by consistently meeting sortation goals on a daily basis
  • Use my detail- oriented skills to ensure correct shipments and efficiency of shipment process

Sales Associate

Champs
San Marcos
11.2019 - 11.2020
  • Used product knowledge to sell customers' merchandise
  • Resolved issues with any unhappy customers to ensure they left satisfied
  • Maintained status as a great employee by working 30-40 hours while attending school full-time

Education

B.B.A. - Management

Texas State University
San Marcos, Texas
12.2021

Skills

  • Customer relationship management
  • Market analysis
  • Sales forecasting
  • Insurance underwriting
  • Lead generation
  • Event planning
  • Referral-based selling
  • Client trust and rapport building
  • Consultative sales approach
  • Commission-based sales success
  • Strategic networking
  • Proficient in Salesforce
  • Process management
  • Exceptional interpersonal communication
  • Conflict resolution
  • Entrepreneurial mindset
  • CRM software expertise

Memberships Affiliations Awards

Kappa Delta Chi Sorority, Inc., San Marcos, TX 

- President 05/21 - 12/21: Led and guided chapter through meetings, events, and schedules to meet deadlines set forth nationally and through Texas State University, Planned, created, and followed chapter schedule & calendar for academic semester

- Standards Officer 04/20 - 05/21: Set and enforce rules and guidelines for the chapter, Resolve issues amongst the chapter alongside the President and Vice President

- Fundraising Chair 04/20 - 12/20: Responsible for planning, managing, and exceeding fundraising goals through events

- Dean's List, Spring 2020, Fall 2020, Spring 2021

- Member of Phi Eta Sigma National Honor Society

Timeline

Account Executive

Goosehead Insurance
12.2022 - Current

Service and Engagement ETL - Manager

Target
01.2022 - 12.2022

Human Resource Executive Team Lead Intern

Target
06.2021 - 08.2021

Team Member

Amazon
01.2021 - 05.2021

Sales Associate

Champs
11.2019 - 11.2020

B.B.A. - Management

Texas State University

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