Kathryn Volkman
Weston,WI
Summary
Dynamic professional with extensive experience in claims processing at WPS Health Solutions, excelling in policy writing and staff coaching. Proven track record in inventory management and process improvement, fostering teamwork and collaboration. Recognized for analytical thinking and a friendly demeanor, driving efficiency and enhancing operational success.
Overview
43
43
years of professional experience
Work History
Claim Support
WPS Health Solutions
10.2003 - 05.2025
- Trained in both Adjustment, Credits and Recoupments in the East, TMEP and VA Contract
- Trained in all roles within the processing of claims to completing.
- As a UC in multiple different departments, I have: Assist Supervisor with inventory, Assist with Questions, Wrote Olli guidelines, Assist with coaching staff, Have done multiple trainings
- As a Processor, I have: Been trained and excelled in multiple roles, Assisted with training in new hires, Submitted multiple Olli updates to ensure guidelines are being followed accurately
- I currently have multiple Licenses: Diacap (5 Year recheck) 7-8-2020 Expires 7-8-2025, ADP2 10-16-2014 Expires 10-16-2024, Fingerprint Clearance
Inventory Control Supervisor
Wisconsin Lift Truck
Wausau, WI
08.1990 - 10.2003
- Maintained parts stock
- Completed all billing for the Parts Dept.
- Answered phone calls and placed orders from customers
Assistant Supervisor
Wendy’s Restaurant
Wausau, WI
01.1982 - 08.1990
- Assist in supervising employees
- Conducted interviews and hiring of team members
- Maintained cash registers and closing and opening of the restaurant
Education
Information Processing Specialist -
North Central Technical College
Wausau, WI01.1988
High School Diploma -
DC Everest High School
Schofield, WI01.1983
Skills
- Claims processing
- Policy writing
- Inventory management
- Data entry
- Coaching staff
- Analytical thinking
- Process improvement
- Friendly, positive attitude
- Teamwork and collaboration
- Conflict resolution
- Computer skills
- Organization and time management
- Troubleshooting
- Social perceptiveness
- Team management
Coursework
- Microsoft Word
- Microsoft Excel
Affiliations
- Run a Non Profit organization, Dani's Journey Education Fund
References
References available upon request.
Timeline
Claim Support
WPS Health Solutions
10.2003 - 05.2025
Inventory Control Supervisor
Wisconsin Lift Truck
08.1990 - 10.2003
Assistant Supervisor
Wendy’s Restaurant
01.1982 - 08.1990
Information Processing Specialist -
North Central Technical College
High School Diploma -
DC Everest High School
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