KATHRYN (KATIE) VON ROX
Mesa,AZ
Summary
Dynamic and goal-oriented professional with a proven track record at Sedgwick CMS, adept at liaising between clients and management to enhance program efficiency. Excels in problem-solving and team collaboration, leveraging strong analytical skills and empathy to drive client satisfaction and process improvements. Demonstrates exceptional ability to work well under pressure, ensuring project success and operational excellence.
Overview
10
10
years of professional experience
Work History
Benefit Liaison
Sedgwick CMS
10.2022 - Current
- Company Overview: Third Party Administrator of benefits
- Work with clients Vanguard, Memorial Hermann Health Systems, SAIC, Leidos, Keysight, among others, as a liaison between their Human Resource Department and Sedgwick Examiners
- Regular client facing meetings requiring providing program updates, trending, and claim management
- Monitor satisfaction with leave and disability administration via periodic customer surveys and recommend needed changes or updates
- Work with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves, employee handbook and other program related documents
- Third Party Administrator of benefits
SENIOR DISABILITY REPRESENTATIVE
Sedgwick CMS
01.2020 - 10.2022
- Company Overview: Third Party Administrator of benefits
- Worked with clients Apple and Qurate Retail Group, to administer their employee's Short-Term Disability and Leave of Absence claims for all types of disabilities, including Mental Health
- Reviewed and analyzed complex medical information to determine benefits due
- Made timely payments and adjustments and allowed for approved time out of work
- Evaluated and arranged appropriate referral of claims to outside vendors
- Communicated clearly with claimants and clients on all aspects of the claims process either by phone and/or written correspondence
- Third Party Administrator of benefits
NPR PROJECT COORDINATOR
Aerotek
Davenport, IA
03.2020 - 08.2020
- Company Overview: Designer and manufacturer of suspension and non-suspension seating systems for the agricultural, construction and material handling equipment and over the road truck markets
- Maintained and monitored project plans and schedules to ensure deadlines were met timely
- Organized, attended and participated in daily meetings and communicated project expectations to the team
- Designer and manufacturer of suspension and non-suspension seating systems for the agricultural, construction and material handling equipment and over the road truck markets
OS&D COORDINATOR
Hirschbach Motor Lines
Dubuque, IA
07.2017 - 01.2020
- Company Overview: Transportation solutions provider
- Communicated clearly with claimants and clients on all aspects of the claims process either by phone and/or written correspondence
- Addressed overage, shortage, and damage issues; researched causes of claims; analyzed root causes; determined resolutions; and communicated findings to management
- Worked with shippers, receivers and drivers to ensure product was donated, disposed, salvaged or rendered in a timely manner
- Acted as adjuster to handle cargo insurance and non-insurance claims with insurance companies and shippers, determining liability
- Processed check requests and deductible deductions
- Interfaced daily with internal contacts (Driver Managers, Fleet Managers, Planners, Quality Assurance and Logistics Teams)
- Calculated additional monies owed to the company by utilizing rate sheets and shipper contracts
- Transportation solutions provider
PERFORMANCE AND CAPACITY MANAGEMENT ANALYST
IBM
Dubuque, IA
09.2015 - 07.2017
- Primary and secondary account focal for multiple accounts including Piedmont Natural Gas, and Xcel Energy
- Utilized Windows/Unix support and Oracle/mySQL/DB2 by understanding computing system metrics as well as understanding database concepts and table structures
- Evaluated client problems and concerns and determined root cause of server functionality issues by interfacing with internal teams
- Worked with internal Delivery Managers on current and new reporting requirements
- Used data manipulation to take several forms of raw data and manipulate into spreadsheets and reports
Education
MA - Special Education
Northeastern Illinois University
Chicago, IL05.2009
BA - Social Work
Loras College
Dubuque, IA05.1997
Skills
- Works well unsupervised and under pressure
- Strong liaison skills
- Intelligent
- Goal oriented
- Team player
- Empathetic and understanding
- Excellent problem solving skills
References
References available upon request.
Timeline
Benefit Liaison
Sedgwick CMS
10.2022 - Current
NPR PROJECT COORDINATOR
Aerotek
03.2020 - 08.2020
SENIOR DISABILITY REPRESENTATIVE
Sedgwick CMS
01.2020 - 10.2022
OS&D COORDINATOR
Hirschbach Motor Lines
07.2017 - 01.2020
PERFORMANCE AND CAPACITY MANAGEMENT ANALYST
IBM
09.2015 - 07.2017
MA - Special Education
Northeastern Illinois University
BA - Social Work
Loras College
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