Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Walker

Ranger,GA

Summary

Proven track record in enhancing customer satisfaction and sales outcomes, notably with Campbell’s Soup. Skilled in customer service and problem-solving, adept at fostering client relations and streamlining payment processes. Demonstrated ability to exceed performance metrics through strategic planning and team collaboration, achieving significant improvements in customer loyalty and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Panel Resolutions
07.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Outside Sales Representative

Ark Restoration
11.2018 - 03.2021
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives throughout assigned territory.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.

Travel Agent

American Express Travel Platinum and Centurion
03.2008 - 11.2018
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Manager

Campbell’s Soup
08.2004 - 03.2008
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Established team priorities, maintained schedules and monitored performance.

Front Office Coordinator

Publix Supermarket Customer Service
12.1994 - 01.2004
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.

Customer Service Representative

State Farm Insurance
03.1988 - 12.1996
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Associate of Science - AA

State College of Florida, Manatee-Sarasota
Venice, FL

Travel Agent

Executive Travel School
Atlanta, GA
1994

High School Diploma -

Cardinal Mooney High School
Sarasota, FL
05.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook
  • Administrative Support
  • Clerical Support
  • Filing
  • Product Sales
  • Retail store support
  • Stock management
  • Key holder experience

Timeline

Customer Service Representative

Panel Resolutions
07.2021 - Current

Outside Sales Representative

Ark Restoration
11.2018 - 03.2021

Travel Agent

American Express Travel Platinum and Centurion
03.2008 - 11.2018

Manager

Campbell’s Soup
08.2004 - 03.2008

Front Office Coordinator

Publix Supermarket Customer Service
12.1994 - 01.2004

Customer Service Representative

State Farm Insurance
03.1988 - 12.1996

Associate of Science - AA

State College of Florida, Manatee-Sarasota

Travel Agent

Executive Travel School

High School Diploma -

Cardinal Mooney High School

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Kathryn Walker