Summary
Work History
Education
Skills
Timeline
Generic

Kathryn Walsh

Port Angeles,WA

Summary

Versatile and dynamic professional with a proven track record at Mandy Galacci, adept in customer engagement and POS system operations. Excelled in building relationships and enhancing customer satisfaction, contributing significantly to team sales targets. Known for exceptional problem-solving abilities and reliability, consistently exceeding employer expectations with a focus on impactful achievements.

Work History

Retail Sales Associate

Mandy Galacci
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Hairstylist

Self
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.

Barista

Jeremy Dagget
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Hairstylist

Patti Currie
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Diploma -

Lake Spend Orielle High School
Sandpoint, ID

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Product knowledge
  • Relationship building
  • Professional appearance
  • Stocking and receiving
  • Phone etiquette
  • POS system operations
  • Conflict resolution
  • POS system operation
  • Policy and procedure adherence
  • Stock replenishment
  • Display setup
  • Product recommendations
  • Cross-selling techniques

Timeline

Retail Sales Associate

Mandy Galacci

Hairstylist

Self

Barista

Jeremy Dagget

Hairstylist

Patti Currie

Diploma -

Lake Spend Orielle High School
Kathryn Walsh