Kathryn Ward
BEREA,KY
Summary
Attentive customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill of adaptation to new challenges with a positive demeanor, paired with outstanding interpersonal skills and working well under pressure.
Overview
6
6
years of professional experience
Work History
Receptionist
Space Coast Honda
Cocoa, FL
03.2021 - 05.2023
- Answered and screened calls in order to forward calls to appropriate personnel, using a multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Investigated and analyzed client complaints to identify and resolve issues.
Receptionist
Allen Duncan Insurance
Titusville, FL
06.2020 - 03.2021
- Handled diverse needs for clients in-person, by phone or through email.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail/emails and directed to correct personnel each day.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Quality Control Inspector
PetIQ
Daytona Beach, FL
09.2017 - 11.2019
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Made adjustments to equipment or calibrated instruments to required tolerances.
Education
GED -
Daytona State College
Daytona Beach, FLSkills
- Clerical Support
- Verbal and Written Communication
- Multi-Line Telephone Skills
- PC Proficient
- Service-Oriented Mindset
- Meticulous and Organized
- Data Entry
- Exceptional Customer Service
- Conflict Resolution
- Problem-Solving Skills
Timeline
Receptionist
Space Coast Honda
03.2021 - 05.2023
Receptionist
Allen Duncan Insurance
06.2020 - 03.2021
Quality Control Inspector
PetIQ
09.2017 - 11.2019
GED -
Daytona State College
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