Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Warner

Liverpool,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Authentication Center Generalist

TCGPlayer
Syracuse, NY
03.2017 - Current
  • Increased shipping trading card game products by 156% to target with over 90% accuracy
  • Mentored and supervised 20+ new hires, ensuring adherence to processes and implementing efficient techniques.
  • Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
  • Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
  • Assisted in the preparation of daily reports and performance metrics tracking, providing valuable insights into areas for potential improvement within the center.
  • Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Participated in continuous improvement initiatives aimed at streamlining operations and enhancing overall performance metrics within the center.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
  • Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
  • Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
  • Received returns of damaged and incorrect orders to process replacements.
  • Excellent communication skills, both verbal and written.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Recorded daily activities for inventory control.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback

Customer Service Representative

Marshalls
Auburn, NY
10.2015 - 03.2017
  • Provided exceptional customer service by assisting customers with item location and offering product information, resulting in a 95% satisfaction rate
  • Prioritized the needs of all customers
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
  • Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Demonstrated excellent product knowledge by staying up-to-date on industry trends and new arrivals in store.
  • Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
  • Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
  • Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
  • Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
  • Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Docent Intern

Seward House Museum
Auburn, NY
02.2016 - 05.2016
  • Conducted extensive historical research on the Seward family, enriching visitor experience
  • Led daily tours of up to 30 visitors, providing engaging historical information and ensuring compliance with safety regulations
  • Offered directions and reference information to 40+ visitors weekly, resulting in a 25% increase in positive feedback
  • Educated students and patrons on the Seward Family and the Civil War, fostering an interactive learning environment.
  • Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
  • Assisted educators with curriculum development for school group visits, aligning content with state standards for history education.
  • Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
  • Tailored tour content based on audience feedback, resulting in increased visitor satisfaction ratings.
  • Contributed to the development of docent training materials, ensuring consistency among tour guides.
  • Utilized audiovisual aids when appropriate to enrich tour content and engage visitors more effectively.
  • Conducted evaluations of fellow docents'' performance through peer review processes, identifying areas for improvement or mentoring opportunities as needed.
  • Led private tours upon request, offering customized experiences for VIP guests or those requiring special accommodations due to accessibility needs or language barriers.
  • Collaborated with museum staff to create interactive exhibits and educational materials.
  • Developed captivating presentations for diverse audiences, catering to various age groups and interests.
  • Maintained accurate records of tour attendance and visitor feedback for museum administrators, aiding in data-driven decision-making processes.
  • Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
  • Supported museum marketing efforts by promoting upcoming events and exhibits through social media platforms and community outreach initiatives.
  • Participated in ongoing training sessions to stay current on museum policies, procedures, and exhibit updates.
  • Memorized museum history and layouts to provide comprehensive and top notch guest services.
  • Increased youth museum visits by 20% through planning interactive and educational activities.
  • Supported security staff members by monitoring exhibits and guest safety.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Participated in ongoing training sessions to stay current on museum policies, procedures, and exhibit updates

Archivist Intern

Old Fort Western
Augusta, ME
05.2015 - 07.2015
  • Prepared and cataloged artifacts for display, storage, and shipping, resulting in improved preservation and accessibility of historical materials
  • Led educational tours of 20+ visitors, providing insights into early American frontier life and generating positive feedback
  • Reviewed operational data to verify proper stocking of gift shop and recommended inventory adjustments based on sales trends.
  • Implemented effective digitization strategies, increasing access to historical resources for remote users worldwide.
  • Promoted awareness of institutional archives through presentations at conferences or other professional events.
  • Performed regular inventory audits of collections, identifying gaps in holdings or discrepancies in documentation.
  • Evaluated potential donations against collection development policy criteria before accepting or declining offers.
  • Conducted research using primary sources to support museum exhibits, publications, and educational programs.
  • Managed budgets allocated for acquisitions, conservation supplies, digitization projects, or other archive-related expenses.

Education

Bachelor of Arts - History

Wells College
Aurora, NY

Skills

Microsoft (excel, word)undefined

Timeline

Authentication Center Generalist

TCGPlayer
03.2017 - Current

Docent Intern

Seward House Museum
02.2016 - 05.2016

Customer Service Representative

Marshalls
10.2015 - 03.2017

Archivist Intern

Old Fort Western
05.2015 - 07.2015

Bachelor of Arts - History

Wells College

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Kathryn Warner