Overview
Work History
Education
Skills
Timeline
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Kathryn Watson

Carbondale,IL

Overview

7
7
years of professional experience

Work History

Fine Dining Server

Walker's Bluff Casino & Resort
01.2024 - Current
  • Learned and utilized extensive food and beverage knowledge to enhance guest dining experiences.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Managed sections for smooth flow of guests and orders.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.

Head Bartender

CocoBar
07.2023 - Current
  • Carry out opening tasks such as bar setup, making frozen margaritas, and setting up patio tables.
  • Review sales reports from previous weeks to determine daily goals.
  • Maintain product knowledge and curate new recipes by collaborating with head chef and owners.
  • Curate original content for CocoBar social media platforms for community outreach.
  • Provide quality customer service by offering to remake drinks or add ingredients to ensure customer satisfaction.

Supervising Manager

Free People
08.2023 - 01.2024
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.

Legal Intake Specialist

Bridge Legal
11.2022 - 05.2023
  • Onboarded new clients by filling out necessary paperwork and creating initial case files
  • Facilitated the attorney selection process by providing guidance and support to clients
  • Entered client data into tort management system to manage records and customer relationships
  • Adapted to changing workflow to meet the needs of partnering law firms
  • Demonstrated interviewing skills by determining questions to ask to obtain further and specific information
  • Employed high level listening skills to gain thorough understanding of claims and prospective clients' information
  • Familiarized new clients with rules and expectations of program

Supervising Manager

Anthropologie
08.2022 - 11.2022
  • Monitored customer associates' key performance indicators and set hourly goals, including selling competitions, in order to facilitate productivity
  • Researched and kept current with fashion trends to provide quality customer service and styling assistance
  • Curated outfits and conducted photoshoots reflective of monthly trend forecasts within the company
  • Provided individual styling advice with specific product recommendations
  • Coordinated with fellow supervisors to curate visual merchandising displays to highlight promotions
  • Demonstrated and encouraged open communication among the team to build a supportive working environment
  • Prioritized service and selling culture to develop authentic customer connections
  • Acted as a brand ambassador reflective of the company's values and aesthetic

Floor Manager/Server

Keeper's Quarters
08.2019 - 07.2022
  • Assigned tasks appropriate to individual employees to provide development opportunities
  • Managed restaurant social media accounts and created original content to maximize community outreach
  • store opening and closing procedures to optimize store readiness and maintain strict financial controls
  • Maintained customer satisfaction with timely table check-ins, supervision of servers, and provided conflict resolution
  • Collaborated with owner/operator to determine weekly specials and offerings
  • Designed floor plans and seating arrangements for special events and large group seating
  • Accepted reservations by phone, in person, and online

Lead Student Assistant

Undergraduate Admissions Office, SIU
05.2021 - 01.2022
  • Facilitated and maintained communication with prospective students using a specific communication platform
  • Supported administrative staff with incoming guests, calls, and general office duties
  • Member of social media team with responsibility for creating and curating original content to maximize engagement with prospective and enrolled students
  • Conducted campus tours, maintaining knowledge of current academic programs, student organizations, and services
  • Collected and maintained admissions data

Camp Counselor

Touch of Nature, Southern Illinois University
05.2017 - 05.2018
  • Coordinated and led day camps, canoeing, and hiking activities for small groups of recreational users
  • Supervised participants to spot difficulties and provide aid, stopping activities and offering medical assistance
  • Developed strong working relationships with campers, parents and other counselors
  • Served as a positive role model throughout camps and associated activities

Education

Bachelor of Arts - Liberal Arts And General Studies

Southern Illinois University Carbondale
08.2023

High School Diploma -

Carbondale Community High School
Carbondale, IL
05.2018

Skills

  • Guest service and selling
  • Database searching
  • Document management
  • Back office operations
  • Organizational skills
  • Relationship building
  • Team building
  • Attentiveness
  • Team management
  • Conflict resolution
  • First aid/CPR

Timeline

Fine Dining Server

Walker's Bluff Casino & Resort
01.2024 - Current

Supervising Manager

Free People
08.2023 - 01.2024

Head Bartender

CocoBar
07.2023 - Current

Legal Intake Specialist

Bridge Legal
11.2022 - 05.2023

Supervising Manager

Anthropologie
08.2022 - 11.2022

Lead Student Assistant

Undergraduate Admissions Office, SIU
05.2021 - 01.2022

Floor Manager/Server

Keeper's Quarters
08.2019 - 07.2022

Camp Counselor

Touch of Nature, Southern Illinois University
05.2017 - 05.2018

Bachelor of Arts - Liberal Arts And General Studies

Southern Illinois University Carbondale

High School Diploma -

Carbondale Community High School

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