Proven leader in HR efforts and project management, adept at enhancing recruitment and onboarding processes for DHHS, leading to a 53% decrease in the divisions recruitment lifecycle for positions. Skilled in NeoGov, Smartsheet, and Microsoft Excel with a knack for positive customer service and fostering collaboration, I excel in driving HR initiatives that align with organizational goals.
Overview
6
6
years of professional experience
Work History
Administrative Officer I - Lead HR Liaison
DHHS - Information Technology Division
Raleigh, NC
08.2024 - Current
Serve as liaison between DHHS Department of Human Resources and ITD managers on job evaluation systems, HR policies and procedures related to recruitment, organizational management, budget, position classification and compensation
Serve as a member of the Finance and Operations management team and work closely with the senior Budget Officer to coordinate HR actions with budget and make recommendations to the Director of Finance regarding DHHS IT processes and procedures
Liaison to DHHS DHR regarding all areas of HR ensuring compliance of the policies and procedures for all ITD employees and positions
Communicate clearly and concisely with ITD hiring managers to ensure that they understand DHHS and IT HR policies and procedures related to their positions
Work closely with ITD hiring managers to guide them with issues related to recruitment, organizational assignment, budget, position classifications, and organization management functions
Monitor complex financial actions that occur with the almost 500 ITD-funded positions and an additional 140 positions that report to ITD but are funded by other divisions to ensure proper Federal and State cost allocations
Assist the Director of Finance and Operations with ensuring proper allocation of resources to meet Division goals and objectives, as well as represent ITD in meetings with the DHHS Department. of Human Resources regarding HR matters
Research, analyze, and resolve problems presented by all levels of ITD staff
Maintain the applicant tracking system (NEOGOV) for hiring managers regarding candidate status and track recruitment actions from vacant to filled
Serve as a designer of automated F&O’s processes within the ITD Smartsheet platform
Assist with the preparation of various employment related documents in conjunction with HR management guidelines
Ensure internal equity recommendations adhere to policies and procedures governing the administration of pay, and are conducted in a manner that is fair and equitable
Collaborate with the Office of the Secretary, HR, and Temporary Solutions for temporary hires, including job order preparation, employee onboarding, and maintenance of temporary employee job orders, upcoming breaks, and personnel information
Serve as Service Awards Coordinator, from employee award selection through award pickup
Administer all areas of time and leave management using FIORI/HRIS for ITD personnel
Serve as the ITD NCVIP (Performance Management System) Coordinator through NCVIP plan initiation, plan assessment and interim reviews
Assist the Director of Finance and Operations with multi-divisional reporting on vacancies, salary reserve, lapsing salary, and position information
Business Service Coordinator - ITD HR Liaison
DHHS - Information Technology Division
Raleigh, NC
10.2023 - 08.2024
Maintain Smartsheet request forms and process documents to ensure program coordination, customer service, budget management, summarization and reconciliation of information or financial data for all ITD positions, records and facilities management, and personnel administration specifically related to newly hired employees
Serving as the liaison between Office of the Secretary Human Resources and ITD managers on HR policies and procedures related to recruitment, classification, compensation, and position management.
Work closely with ITD hiring managers to provide guidance with issues related to recruitment, organizational assignment, budget, position classifications and training and consultation regarding the recruitment/selection process.
Maintain the applicant tracking system (NEOGOV) for hiring managers, track recruitment efforts for the ITD division related to vacancy length, vacancy reason,
Assist with the preparation of various employment related documents in conjunction with HR management guidelines.
Collaboration with ITD Workforce Development Manager on internal equity issues to ensure that policies and procedures governing the administration of pay are conducted in a manner that is fair and equitable
Collaborate with Office of the Secretary HR and Tempory Solutions for temporary hires including job order preparation, employee onboarding and maintenance of temporary employee job orders, upcoming breaks and personnel information.
Serve as Service Awards Coordinator from employee award selection through award pickup
Administer all areas of time and leave management using FIORI/HRIS for ITD personnel
Assist the Director of Finance and Operations with multi-divisional reporting on vacancies, salary reserve, lapsing salary, and position information.
Business Service Coordinator
DHHS - Communicable Disease Branch
Raleigh, NC
04.2023 - 10.2023
Initiates and processes all personnel-related actions for the 180-plus staff of the Communicable Disease Branch (CDB) including, but not limited to, recruitment and hiring through the NEOGOV platform, retention, benefits, in person training and orientation, and select reclassifications
With input from affected managers/supervisors, work to compile required information for designated actions and initiates the paperwork for submission to DPH HR
Track all personnel actions and maintain a log of its progress; this log is updated daily and shared with management upon request
Overhauled existing employee onboarding processes by creating and leading a new staff development training program, in person across North Carolina, resulting in an increase in performance of 30% in an employees performance within the first 60 days
Monitor the Integrated HR Payroll System (Fiori) on a weekly basis to ensure that CDB permanent and temporary employee time has been entered, reviewed and submitted in an accurate and timely manner
When errors are noted in Fiori, assist with those corrections by working closely with the employee and supervisor
Day-to-day management of the Branch temporary employee process in coordination with Temporary Solutions including monitoring temporary employee staffing to ensure that requests are initiated and executed in accordance with applicable policies and procedures, completing the hiring process along with orientation of new temporary employees, and maintain a current listing of all CDB temporary employees with all relevant information
Coordinate the issuance of identification badges and their deactivation when employees depart
Ensure that all required documentation (training, emergency contact, etc.) for permanent employees, temporary employees, contractors, and interns is reviewed, signed, and retained in Branch employee files
Administrative Specialist
DHHS - Communicable Disease Branch
Raleigh, NC
08.2022 - 04.2023
Day to day management of all temporary staff for Communicable Disease Branch including onboarding new employees, communicating furlough and departure dates with employees and appropriate supervisors, track job order end dates and complete extensions to keep employees present
Collect and keep current analyzed knowledge of reports relating to information of all Communicable Disease Branch temporary employees with their information including start dates, job classification and title, job order dates, funding centers, furlough dates, etc., using Microsoft Excel
Communicate with the temporary solutions placement counselor on updates to policies and procedures and properly communicate changes to temporary employees within the branch
Convey important deadlines to temporary staff regarding pay periods, submitting paper timesheets and electronic time entries and then report to the Branch timekeeper at the end of the pay period to track employee time entry
Collecting and tracking temporary employee information to assist with liaison communication between Temporary Solution, supervisors, and temporary employees
Work with permanent employees to complete onboarding paperwork upon starting with the branch including 1st day, 1st week and 30-day paperwork and answer questions through their employment regarding CDB policies and procedures related to business practices and day to day procedures
Attend weekly meetings with the Operations staff members
Sort and distribute all daily mail delivered to the Cooper Memorial building for the Communicable Disease Branch
Answer Communicable Disease Branch phone and communicate with caller to find out information regarding their situation and input into the 'Call Log' for the appropriate avenue to resolve
Track and update branch Organization charts using Microsoft PowerPoint to have on hand for the appropriate staff members to locate and reference
Manage badge and parking requests for new employees by collecting the appropriate information to work with the Building Coordinator to complete the request and file information to be retained in the employees' file
Executive Household Manager
Massey Household
Greenville , NC
01.2020 - 08.2022
Designed and lead daily activities for three children, with occasional care of up to six children with ages ranging 2 to 10
Managed an active calendar of appointments including school, art classes, sports clubs and dance lessons ensuring pick up and drop off for all activities was handled in an appropriate and timely manner
Appropriately intervened during conflict, establishing an open and safe environment for communication and redirection
Daily check in with parents to confirm tasks and goals and provided a recap of daily activities with suggestions to continue children’s development
Performed a variety of light housekeeping duties including laundry, dishes and vacuuming that saved parents 10 hours weekly on chores
Patient Safety Intern
Duke Raleigh Hospital
Raleigh, NC
01.2022 - 04.2022
Review and examination of multiple credited sources of information to successfully prepare documentation to lead and direct organized meetings pertaining to the development and completion of Elopement and Escalation Policies
Developed organizational skills and procedures through teamwork, quick decision making, to assist in problem solving
Look and See shadows to gain exposure in patient safety policy and procedural involvement in the clinical setting
Assisted in review of patient care concern reports and collaboration of improving safety procedures to improve patient outcomes
Preschool Administrative Assistance
St. James United Methodist Church Of Appleton
Greenville , NC
10.2018 - 12.2021
Extensive background in a variety of office administrative duties and technology platforms such as Use of Microsoft Suite platforms to keep information up to date, create fluid communication lines from teachers to parents and track enrollment statistics for the upcoming school year
Closely work with the preschool director to ensure staffing situations were handled in an appropriate and timely manner throughout the height of the COVID pandemic
Excellent communication and people skills to multiple different types of age groups
Hardworking and versatile assistant with organizational skills and the ability to lead the office team when the need arose, specifically on the day-to-day function of the preschool
Communication, when needed, to factually answer questions about standard procedure, policies, and guidelines for the preschool throughout the height of the COVID pandemic
Intern at Information Security and Technology Assurance Division(ISTAD), UITS-KNUSTIntern at Information Security and Technology Assurance Division(ISTAD), UITS-KNUST