Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Weatherston

San Antonio,TX

Summary

Dynamic professional with a proven track record at Del Mar College, excelling in customer service and problem-solving. Adept at leveraging computer skills to enhance operational efficiency. Successfully improved user experience by streamlining processes and fostering teamwork. Recognized for adaptability and relationship building, contributing to a 20% increase in customer satisfaction.

Background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.

Overview

10
10
years of professional experience

Work History

Volunteer

Helotes Humane Society
06.2013 - 10.2016

Cashier

  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring high satisfaction levels.
  • Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
  • Fostered positive customer relationships by consistently delivering attentive service with a friendly demeanor.
  • Ensured seamless handoff from cashier to customer service representatives when necessary, leading to increased customer satisfaction and loyalty.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Counted money in drawers at beginning and end of each shift.

Library Student Assistant

Del Mar College - Corpus Christi
05.2011 - 08.2011

.

  • Researched and implemented best practices for inventory management of library collections.
  • Organized returned books and materials and assisted with shelving.
  • Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
  • Maintained organization and accessibility of library materials through systematic shelving practices.
  • Collaborated with staff to streamline circulation processes and improve user experience

Student Computer Lab Assistant

Del Mar College
04.2007 - 09.2010
  • Assisted students with technical issues, enhancing lab usage and user experience.
  • Supported faculty in maintaining computer lab equipment, ensuring optimal functionality.
  • Trained new student assistants on software applications and lab protocols for efficient operations.
  • Monitored lab activities to uphold academic integrity and compliance with college policies.
  • Monitored computer usage to ensure adherence to university guidelines, promoting responsible behavior among users.
  • Trained new Student Lab Assistants on protocols and procedures, fostering a knowledgeable team environment.
  • Enhanced security measures by monitoring user activity logs regularly to identify potential breaches or misuse of resources.
  • Maintained cleanliness and organization within the lab space, creating a comfortable learning environment for students.
  • Provided technical support for students, resolving issues related to computer usage and software applications.
  • Supported all computer lab operations.
  • Handled lab equipment, cleaned keyboards, monitors, and disk drives.
  • Provided instruction to all lab users on proper use of all equipment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Generated reports to track performance and analyze trends.

Education

No Degree - Journalism

Del Mar College
Corpus Christi, TX

Bachelor of Arts - Psychology

Texas A&M University, Corpus Christi
Corpus Christi, TX

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Adaptability and dependability
  • Computer skills
  • Flexible schedule
  • Relationship building
  • Customer service
  • MS office
  • Deadline adherence
  • Data entry
  • Disability awareness
  • Recordkeeping and confidentiality

Timeline

Volunteer

Helotes Humane Society
06.2013 - 10.2016

Library Student Assistant

Del Mar College - Corpus Christi
05.2011 - 08.2011

Student Computer Lab Assistant

Del Mar College
04.2007 - 09.2010

No Degree - Journalism

Del Mar College

Bachelor of Arts - Psychology

Texas A&M University, Corpus Christi
Kathryn Weatherston