Kathryn Weber
Charlevoix,MI
Summary
I am a fifteen years plus customer service oriented Human Resources professional. I have a passion for mass training and policy implementation to better an organization. I bring innovation, energy, ability to execute leadership in many levels, and versatility from my career background. Superior Customer Service Human Resources Retail Management Written communication Interpersonal Skills Time management Task prioritization Cash Handling Microsoft Office Trend Assessment I am a talented Associate skilled at mentoring and leading new team members on company procedures. I pride myself on enabling clients to receive optimal level of care while promoting available products and services.
Overview
21
21
years of professional experience
Work History
Referral Specialist
Rogers Dermatology
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
Financial Assistance Specialist
Munson Charlevoix Hospital
01.2023 - 07.2023
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Applied appropriate patients to Medicaid through DHHS as a Community Navigator.
- Represented Munson's Financial Team at the Charlevoix Location.
- Worked in tandem with Munson Charlevoix Billing to avoid patients going to collections.
Medical Business Associate
Munson Healthcare
11.2021 - 01.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained current and accurate medical records for patients.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Group Coordinator
Hotel Earl
03.2021 - 10.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
- Monitored calendar and schedule and set up meetings and appointments.
- Liaised with clients to discuss aspects services and used successful upselling and suggestive selling techniques.
- Composed transmittals, memorandums and correspondence for management.
Sales Associate
The Clothing Company
03.2019 - 03.2021
- Acknowledged and greeted customers and ascertain what they need.
- Recommend, select, and help locate or ask store owner for merchandise based on customer needs and desires.
- Keep an organized data base of candle order and entry work.
- Assist with the unpacking and distribution of new merchandise.
- Kept shipping supplies and inventory for wholesale orders in order.
- Answered questions regarding the store and its merchandise.
- Educated new hires on company policies and procedures by designing and developing training program.
Front Line Crew Member
McDonalds
01.2019 - 03.2019
- Greeted customers and took their orders.
- Keep all drive thru customers under a time frame of 2 minutes.
- Utilized provided technology to expedite orders.
- W Kept the company policy for customer service.
- Expedited food orders for front counter and drive thru.
- Ran orders out to customers physically if they were over 2 minutes.
Store Sales Representative
Fast Signs
07.2018 - 10.2018
- Opened and unlocked business Monday through Friday by 8 am.
- Drafted estimates for walk in and phone customers.
- Process payments for orders.
- Communicate to outside sales and vendors.
- Exclusively set up rolling needs for specific VIP companies.
- Answered the phone and first line of direct contact for customers.
- Organized incoming payments and deposits.
Front Desk Receptionist
Candlewood Suites
02.2018 - 04.2018
- Took reservations both online and over the phone.
- Did a payment audit of all rooms and short/long term stays.
- Processed long term stay reservations with business clients.
- Oversaw a running roster of housekeeping rooms needed to be cleaned and those that were of use.
- Organized all receipts.
- Used IHG reservation system to reward customers points.
- Kept an inventory of room availability and market value for pricing.
Sales Associate/Customer Service
Kohls
10.2016 - 07.2017
- Adhered to the "Yes We Can policy through day to day actions and behaviors.
- Promoted, solicited, opened and activated Kohl's Charge applications, in accordance with company policies.
- Assisted the Loss Prevention department with reporting of store happenings.
- Unloaded freight merchandise in a timely and secure manner.
- Issued price changes to merchandise.
- Fulfilled daily cash drawer count downs within a monetary range of $500.00 to $2000.00.
- Navigated customer concerns, returns, and damaged items at the Service counter.
- Applied the 5 step GREAT customer services to all consumers.
- Addressed consumer's concerns in a timely and efficient manner.
- Processed and appropriately priced out damaged merchandise.
- Served as a resource for training new employees.
Trade Care Support
Whirlpool Corporation
01.2016 - 08.2016
- Served as a liaison to Whirlpool Global Corporation and one of their largest appliance vendors.
- Investigated returned, damaged, and defective returns.
- Wrote a new verbiage/customer service guide for the Front Office Team to follow.
- Promoted continuous improvement as the Front Office Ambassador.
- Mediated discrepancies between purchase orders and consumer demands.
- Direct Home Depot representatives on how to issue refunds, returns, and how to meet consumer's needs.
- Set goals for the Front Office team to meet in terms of metrics, reduction of errors, and reduction of escalated situations.
- Diffused consumers from escalating situations to a supervisory level by adhering policies and individually assessing the situation.
- Communicated with General Electric as a competitor and liaison within home delivery agencies.
- Negotiated new products and returns for dissatisfied customers.
- Interpreted the manufacturer policy to: Home Depot Corporate, any Home Depot national.
- Balanced returns and damage allowances on appliances.
- Intercepted 40 to 70 phone calls daily.
- Encouraged Whirlpools Core Values of: respect, integrity, diversity & inclusion, teamwork, and spirit of winning.
- Reviewed reports of average customer service call times, average answer time, and overall time comparison among team members.
- Presented the Front Office team goals, directives, and accomplishments at the Whirlpool Town Hall meeting.
Operations Manager
Michigan State University
07.2012 - 04.2015
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Spearheaded department training for appraisals of new components.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Collaborated with assistant managers to open and close 5 Residence Hall offices, handle large transactions and manage inventory.
Executive Secretary II
Michigan State University
12.2011 - 07.2012
- Answered, processed and prioritized e-mail, telephone calls, and meetings for the Associate Provost.
- Researched and interpreted University policies and procedures for customer service use.
- Administered notification and course rosters for the Academic Integrity Tutorial Course.
- Processed confidential student holds through the Student Information System.
- Administered and planned University Academic Integrity Hearing and University Academic Appeals BoardHearings.
- Developed freshman seminar materials, correspondence lists, and information data bases.
- Initiated correspondence with students while maintaining records.
- Processed incoming mail while responding and researching as required.
- Arranged travel, prepared travel authorizations, and prepared itineraries for the Associate Provost and hisstaff.
- Assisted with EBS Financial and Human Resources Compass systems.
- Transcribed and filed confidential documents.
- Maintained the Associate Provost Calendar with proper priority of his duties.
Human Resources/Assistant Vice President Student
Michigan State University
08.2010 - 11.2011
- Performed staffing duties and interview processes for students in Guest Services/AVP office for Division ofResidential and Hospitality Services.
- Collaborated with operating departments in central administrative capacity.
- Performed interviews for full-time positions, temporary, and other student positions.
- Planned training and development classes and recognition for a division of 900 fulltime and6000students.
- Trained students on telephone etiquette.
- Developed training materials used in classroom seminars.
- Wrote up business proposals, spreadsheets, and documents as needed by the Department Heads.
- Utilized Microsoft Outlook to set-up, plan, organize and communicate meetings of department heads andAVP office for Division of Residential and Hospitality Services.
- Ordered and kept inventory of office supplies for Assistant Vice President of Residential and HospitalityServices office and West Holmes Hall department heads.
Server
Michigan State University The State Room
11.2002 - 04.2011
- Checked with customers to ensure food, wine and service are up to hospitality standards and correct any problems immediately.
- Maintained health and safety guidelines for food service, kitchen food storage and buffet food lines.
- Collected payments from customers, hotel guests, and esteemed Michigan State University accountholders.
- Memorized specific food and wine items semi-annually for selling purposes to patron.
Education
Bachelor of Arts - Human Resources Management
Michigan State University
East Lansing, MISkills
- Customer Interaction
- Product and Service Sales
- Point of Sale Knowledge
- Conflict Resolution
- Sales
- Cash Handling
- Computer Competencies
- Supporting Sales Staff
- Provider Relations
- Medical terminology
- Office Administration
- Specialty Care
Timeline
Referral Specialist
Rogers Dermatology
07.2023 - Current
Financial Assistance Specialist
Munson Charlevoix Hospital
01.2023 - 07.2023
Medical Business Associate
Munson Healthcare
11.2021 - 01.2023
Group Coordinator
Hotel Earl
03.2021 - 10.2021
Sales Associate
The Clothing Company
03.2019 - 03.2021
Front Line Crew Member
McDonalds
01.2019 - 03.2019
Store Sales Representative
Fast Signs
07.2018 - 10.2018
Front Desk Receptionist
Candlewood Suites
02.2018 - 04.2018
Sales Associate/Customer Service
Kohls
10.2016 - 07.2017
Trade Care Support
Whirlpool Corporation
01.2016 - 08.2016
Operations Manager
Michigan State University
07.2012 - 04.2015
Executive Secretary II
Michigan State University
12.2011 - 07.2012
Human Resources/Assistant Vice President Student
Michigan State University
08.2010 - 11.2011
Server
Michigan State University The State Room
11.2002 - 04.2011
Bachelor of Arts - Human Resources Management
Michigan State University
Similar Profiles
Kathryn WeberKathryn Weber
Clinical Coordinator at Rogers DermatologyClinical Coordinator at Rogers Dermatology
Sarah LeBlancSarah LeBlanc
Medical Assistant at PhyNet Dermatology (Northeast Dermatology)Medical Assistant at PhyNet Dermatology (Northeast Dermatology)
Kamila TychonowiczKamila Tychonowicz
Lead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin DermatologyLead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology