Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Webster

International Flight Attendant
Philadelphia,US

Summary

I am a detail oriented Flight Attendant with exceptional customer service skills who is able to flawlessly blend both the corporate world with the leisure traveler with grace and professionalism.

I represented American Airlines in London introducing the One World Alliance with British Airways and Iberia.

Was a member of the Flight Attendant Recruitment team.

Introduced new First Class seats for the Airbus A330-200.

Have been in-flight coordinator for The Gary Sinise Foundation as well as in-flight coordinator for The New England Patriots Organization.

Honored with two Professional Flight Attendant Awards as well as The Champions Award.

I have a strong focus on crew coordination as well as customer care. My crews always know I have their backs in all situations. I have a strong work ethic and keep safety and compliance first. Accomplished Flight Attendant offering over 40 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.

Overview

40
40
years of professional experience

Work History

Flight Attendant

American Airlines
Philadelphia, PA
09.1985 - Current
  • As a Flight Attendant for American Airlines, overtime, I've developed a greater understanding of the connection between great guest services and upholding the company image. Through this, I've been promoted to the Purser position, being responsible for crew coordination not only with flight crew but catering, security, maintenance, and all aspects pertaining to the trip.
  • This has afforded me the opportunity to become an inflight trainer for specific galley and Purser positions.
  • Being flexible within the job, maintaining a calm, professional demeanor while handling everything from upset guests, catering issues, weather and maintenance delays,to simply making someones flight unforgettable.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

Education

High School Diploma -

Monte Vista Christian High School
Watsonville, United States
05.1979

Skills

Inflight security and safety measures

Basic first aide/AED

Adaptability and flexibility

Cultural awareness

Crew coordination

Food and beverage service

Time management

FAA regulations

Brand promotion

Customer service

Leadership qualities

Reliability and punctuality

Timeline

Flight Attendant

American Airlines
09.1985 - Current

High School Diploma -

Monte Vista Christian High School
Kathryn WebsterInternational Flight Attendant
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