KATHRYN WEST
NEWBURY
Summary
Results-driven Project Manager with extensive experience in leading complex technology initiatives in matrix environments. Proven expertise in strategic planning, risk assessment, and project delivery, consistently achieving deadlines and budget goals. Strong collaborator with a focus on fostering team productivity and effective communication across all corporate levels.
Overview
10
10
years of professional experience
Work History
Technical Product / Project Manager
Verizon Business Group - Product
10.2023 - Current
- Enhanced customer experience through product and network optimization initiatives.
- Managed wireless and wireline product lifecycles for diverse market segments.
- Led ceremonies for decommissioning and migrating services, ensuring revenue impact.
- Supported End of Sale notifications for network and product migrations.
- Drove innovation with a Product Repository containing 1,800+ accessible products.
- Developed Technical Product Evolution method to prioritize project initiatives.
Program Architect
Verizon Connect
04.2022 - 10.2023
- Achieved business process improvements through cross-functional partnerships with PMO and Finance.
- Updated customer data privacy to ensure compliance with evolving regulations like GDPR.
- Saved $1M in costs by eliminating outsourced installations in global initiative.
- Secured project funding by presenting Lean Business cases to leadership.
- Led over 200 VZC enhancements across 10 workstreams as Product Owner.
- Monitored project development progress using the Kanban Method for efficiency.
Scrum Master / Project Manager
Verizon Connect
01.2017 - 04.2022
- Delivered program that was expected to generate $250 million in revenue.
- Transitioned 11 project managers to Agile methodology using Jira.
- Enabled monthly consolidated invoicing for 900 legacy accounts at VZC.
- Facilitated Scrum Master ceremonies for 16 impacted system teams.
- Collaborated with Executive Enterprise Architecture to refine project scope.
Business System Analyst
Verizon Connect / Fleetmatics
05.2016 - 01.2017
- Improved company processes by evaluating over 40 systems and identifying objectives.
- Generated comprehensive business requirements, functional designs, and solution diagrams.
- Facilitated workshops with 20 business leaders to prevent missed requirements.
- Collaborated with testers to create test cases and document defects effectively.
Education
Bachelors of Arts (BA) - Psychology
University of Massachusetts
Amherst, Massachusetts05-2008
Skills
- Project execution management
- Project planning expertise
- Cross-functional collaboration
- Cultivating collaborative partnerships
- Effective schedule coordination
- Customer relationship management
- Stakeholder engagement strategies
- Risk mitigation strategies
- Interdepartmental collaboration expertise
- Dispute mediation skills
Timeline
Technical Product / Project Manager
Verizon Business Group - Product
10.2023 - Current
Program Architect
Verizon Connect
04.2022 - 10.2023
Scrum Master / Project Manager
Verizon Connect
01.2017 - 04.2022
Business System Analyst
Verizon Connect / Fleetmatics
05.2016 - 01.2017
Bachelors of Arts (BA) - Psychology
University of Massachusetts