Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Kathryn Weyher

Blacksburg,VA

Summary

Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Overview

13
13
years of professional experience

Work History

Medical Office Manager

Joint Regeneration Group
01.2023
  • Since July 2023, I have been working in a private medical practice providing clerical and clinical support to ensure all patients receive high quality care
  • We offer non-surgical, non-pharmaceutical joint pain relief treatments for our patients
  • As the Clinic Office Manager, I manage all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, collecting/recording payments and answering phones
  • Part of my day is spent filing and retrieving medial records and patient information to have their medical record complete before their first visit
  • In addition to managing inventory and coordinating all office appointments, I also handle all initial consults to move our patients forward with scheduling the diagnostic exams
  • My clinic duties are incorporated into our days when we are seeing patients for treatment
  • I work with our Nurse Practitioner in our treatment room assisting with knee injections and our PRP treatments.

Medical Office Manager

Valley Sports and Spine
01.2023
  • At Valley Sports and Spine, I worked with doctors, staff, and the leadership team as the single contact regarding the day-to-day operations at our clinic
  • I was responsible for leading and managing our medical office and clinical staff
  • Daily, I would use skills in gathering and interpreting data in the office setting while utilizing knowledge of organization policies, procedures, and systems
  • My job allowed me to use my skills in planning, organizing, delegating, and supervising
  • I worked effectively with physicians, staff, patients, families and external agencies
  • I prided myself in customer service, issue resolution and my drive to ensure positive patient outcomes
  • The clinic closed so I found myself looking for another role in July 2023.

Senior Medical Office Assistant

UVA Community Health
01.2022 - 01.2023
  • As an experienced patient service representative, I would engage daily with patients, families and referring providers at various aspects of the patient care continuum
  • My responsibilities included complex patient scheduling, including record retrieval, follow up communication and any related tasks to ensure the patient is seen in a timely manner
  • I served as the point of contact for patients, referring physicians and health system departments regarding single or multiple appointments
  • On a consistent basis, I was an advocate for patients and/ or families while coordinating multi-visit scheduling appointments.

Account Manager

K12 Educational Travel
01.2019 - 01.2022
  • As an Account Manager, I was also referred to as a customer relationship builder
  • While working on building relationships, I was also growing my book of business
  • My position is responsible for rebooking each account on an annual basis, growing the value of each account through maximizing group size and profitability, improving customer retention rates and providing superior customer service
  • As a K-12 Educational Account Manager of a $5M book of business, I worked with program leaders to coordinate the planning of group travel, develop and maintain a long-term professional and personal relationship with each program leader
  • This is done through consistent and meaningful contact and work with other WorldStrides departments to provide a high level of customer service
  • In the end, my goal is for an unsurpassed tour product experience
  • Daily we would need to have a positive, solution oriented attitude while balancing time management and organizational skills to perform at the highest level required of us.

Senior Sales Assistant

Anthropologie
01.2014 - 01.2021
  • I was employed as a Senior Sales Assistant, which included helping with all sales aspects and register
  • I continually provided exceptional customer service while assisting our clients and with handling of issues that may arise.

Access Associate Senior / Lung Cancer Screening Coordinator

University of Virginia - Emily Couric Cancer Center
01.2017 - 01.2019
  • As a patient focused service representative, I would engage patients/families and referring providers at various aspects of the patient care continuum
  • Daily, I was responsible and accountable for complex patient scheduling, record retrieval, follow up communication and any related tasks to ensure the patient is seen by the correct provider with a complete medical record
  • Gathering all needed documents to complete the medical record for patients and requesting additional supporting documents from outside facilities was also part of my routine
  • I was also back up to the ECCC 3rd West registration office coordinator and handled all check in and add-on visit scheduling for Hematology/ Oncology at ECCC
  • While working in the referral work que for the Lung Cancer Screening program, I would additionally handle criteria interview of referred patients and details for initial visits with provider.

Medical Office Assistant and Scheduling Coordinator

MedExpress
01.2016 - 01.2018
  • While I was employed at MedExpress, I handled all aspects of scheduling, registration of patients, insurance eligibility, and collected payments through various software systems
  • We were asked to answer multi-phone lines, help with filing-faxing and scanning of documentation and completion of daily patient callbacks.

Teaching Assistant - Special Ed/Autism Base Program

Albemarle County Public Schools
01.2012 - 01.2017
  • I was employed as a Special Education Teaching Assistant that worked one on one with students in the classroom setting
  • While acting as an advocate for children with administrators, we were required to communicate with respective personnel about behavioral plan implementation for the student
  • Assisting in implementing plans for instruction, while monitoring student behavior was part of my day along with documenting activities and progress
  • I was there to support students' IEP goals and help with data collection and analysis
  • Communicating with other teachers and/or behavior specialist regarding further needs was done on a daily basis to ensure that behavior interventions were being practiced with fidelity
  • I was also involved with the education of parents on the IEP process and Base Program.

Technology Scheduler /Office Records Manager/ Marketing Assistant

LendPro
01.2010 - 01.2015
  • At LendPro, I handled all scheduling of product installation, maintenance and follow up
  • I managed all aspects of the office and handled all bookkeeping for the company along with shipments and ordering of software/devices
  • Preparation of extensive correspondence and written communication was occasionally required
  • Additionally, my role was responsible for maintaining an extensive computer network, updating client databases and accounting, organizing incoming and outgoing mail and managing the office filing system.

Education

PVCC- Certified Medical Assistant class completion

Bachelor of Arts -

Cleveland State University
05.1993

Skills

  • EMR Software
  • Attention to Detail
  • Patient Registration
  • Strong Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • Administrative Support
  • Physician Group Management

Timeline

Medical Office Manager

Joint Regeneration Group
01.2023

Medical Office Manager

Valley Sports and Spine
01.2023

Senior Medical Office Assistant

UVA Community Health
01.2022 - 01.2023

Account Manager

K12 Educational Travel
01.2019 - 01.2022

Access Associate Senior / Lung Cancer Screening Coordinator

University of Virginia - Emily Couric Cancer Center
01.2017 - 01.2019

Medical Office Assistant and Scheduling Coordinator

MedExpress
01.2016 - 01.2018

Senior Sales Assistant

Anthropologie
01.2014 - 01.2021

Teaching Assistant - Special Ed/Autism Base Program

Albemarle County Public Schools
01.2012 - 01.2017

Technology Scheduler /Office Records Manager/ Marketing Assistant

LendPro
01.2010 - 01.2015

PVCC- Certified Medical Assistant class completion

Bachelor of Arts -

Cleveland State University

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Kathryn Weyher