Kathryn Willard
Thompson,United States
Summary
Dedicated Pharmacist offering 10+ years of experience ensuring accurate review, processing, and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Rockville Pharmacy
06.2023 - Current
- Review patient medication profiles and discharge summaries to screen for appropriate drug selection, dosing, contraindications side effects, and therapeutic outcomes.
- Check prescriptions for appropriate dosage, drug interactions, allergies, and contraindications before dispensing medications.
- Collaborate with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Support clinical services such as immunization administration, leading to increased accessibility for patients in need.
- Communicate regularly with physicians, nurses, assisted living staff, insurance companies, and managed care organizations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Effectively resolve insurance rejections and other billing issues.
- Comply with all federal laws, company policies and procedures, and state regulations regarding intern, technician, and assistant training and licensure.
- Provide consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
- Directly supervise 2 -3 technicians and supports staff in preparation, filling and blister packing of medications for retail and LTC patients while on duty.
Pharmacy Manager
Walgreens
11.2010 - 01.2019
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Enhanced patient safety with thorough drug utilization reviews and monitoring of potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Successfully ran 5-10 flu shot clinics yearly.
- Cultivated customer-centric environment within pharmacy, fostering long-term loyalty among patients.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Played active role in hiring process, identifying top talent that contributed to team's success in providing outstanding pharmaceutical care services.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Fulfilled requirements of Pharmacist in Charge, ensured department compliance with federal and state pharmacy regulations, and maintained up-to-date records on all medications dispensed.
- Managed Staff of two pharmacists and 3 technicians and interns
- Acted as IPPE pharmacy preceptor for University of Connecticut and MCPHS University students
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
Pharmacy Manager
Walgreens
01.2005 - 11.2010
- Assisted in conversion of several Arrow Drug Stores to Walgreens, including training staff on new computer systems, linking patient profiles, new patient registration, inventory setup, and employee staffing and scheduling.
- Managed staff of 2 pharmacists and 4 technicians
Education
Bachelor of Science - Pharmacy
MCPHS University
Boston, MASkills
- Medication inventory management
- HIPAA Regulations
- Pharmacy automation
- Medication Therapy Management
- Patient Counseling
- Medication dispensing and immunizing
- Medicare and Medicaid process
- Current CT, MA pharmacy license
- Completing annual inventories
- Overseeing technicians
- Profitability understanding
- Drug utilization review
Certification
- Certified Pharmacist Immunizer, APhA Pharmacy Based Immunization Delivery -
- CPR/AED,BLS First Aid Training - current
- MTM, PowerPak Medication Therapy Management National Certificate Training Program, - 2022
Affiliations
- Connecticut Pharmacist Association
- Lambda Kappa Sigma Professional Pharmacy Fraternity
Licenses
Licensed Pharmacist State of Connecticut Department of Consumer Protection
Licensed Pharmacist Commonwealth of Massachusetts Department of Public Health
Timeline
Staff Pharmacist
Rockville Pharmacy
06.2023 - Current
Pharmacy Manager
Walgreens
11.2010 - 01.2019
Pharmacy Manager
Walgreens
01.2005 - 11.2010
Bachelor of Science - Pharmacy
MCPHS University
- Certified Pharmacist Immunizer, APhA Pharmacy Based Immunization Delivery -
- CPR/AED,BLS First Aid Training - current
- MTM, PowerPak Medication Therapy Management National Certificate Training Program, - 2022
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