Kathryn Williams
Puyallup,WA
Summary
Dynamic individual with hands-on experience in patient care, customer service, claims adjusting, and teaching. Strong talent for navigating challenges. Brings resourceful problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
CNA Student
Franke Tobey Jones
01.2024 - 02.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Claims Adjuster
GEICO Insurance
05.2015 - 11.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
- Resolved complex claims issues for expedited processing and resolution.
- Provided exceptional customer service to both internal and external stakeholders during the entire claim lifecycle process.
Medical Record Coder, ER - Remote
Healthcare Coding & Consulting Services
09.2007 - 09.2013
- Supported compliance initiatives by participating in regular audits, identifying areas for improvement, and making necessary adjustments to processes.
- Continually expanded knowledge base through attendance at industry conferences, seminars, and professional development workshops related to medical coding best practices.
- Maximized reimbursement potential by staying up-to-date with industry regulations, coding guidelines, and payer policies.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
Adjunct Instructor, Part-time
Tacoma Community College
09.2004 - 01.2013
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Taught the fundamentals of learning Medical Terminology 1 & Medical Office Procedures
Education
Certified Nursing Assistant - Healthcare
Bates Technical College
Tacoma, WA02.2024
Basic Life Support - Healthcare
Bates Technical College
Tacoma, WA01.2024
Bachelor of Science - Applied Management
Green River College
Auburn, WA06.2021
Associate of Science - Health Information Management
Tacoma Community College
Tacoma, WA06.1996
Skills
- Vital signs monitoring
- Feeding Assistance
- Basic Life Support
- Adaptable to change
- Medical terminology knowledge
- Healthcare ethics
- Patient care excellence
- Activities of Daily Living ADL Support
- Attention to Detail
- Certified Nursing Assistant (CNA)
Timeline
CNA Student
Franke Tobey Jones
01.2024 - 02.2024
Claims Adjuster
GEICO Insurance
05.2015 - 11.2023
Medical Record Coder, ER - Remote
Healthcare Coding & Consulting Services
09.2007 - 09.2013
Adjunct Instructor, Part-time
Tacoma Community College
09.2004 - 01.2013
Certified Nursing Assistant - Healthcare
Bates Technical College
Basic Life Support - Healthcare
Bates Technical College
Bachelor of Science - Applied Management
Green River College
Associate of Science - Health Information Management
Tacoma Community College
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