Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Williams

Kathryn Williams

Oklahoma City,OK

Summary

Dynamic business owner and creative specialist with a proven track record at Katie's Custom Designs, excelling in customer relations and operations management. Enhanced client satisfaction through effective communication and strategic marketing, leading to increased repeat business. Skilled in project management and financial oversight, fostering strong relationships that drive success.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

6
6
years of professional experience

Work History

Owner/Creative Specialist

Katie's Custom Designs
02.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Customer Service Representative

Global Retreats
03.2019 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Anadarko High School
Anadarko, OK
05-2007

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Business management
  • Client service
  • Operations management

Timeline

Owner/Creative Specialist

Katie's Custom Designs
02.2023 - Current

Customer Service Representative

Global Retreats
03.2019 - 04.2022

Anadarko High School

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