Kathryn Wire
Hammond,LA
Summary
Experienced receptionist and exemplary PBX Operator experience, with a background in administrative support and customer service. Skilled in providing advice and information to customers, handling phone calls, updating databases, taking orders, and processing payments. Proficient in basic IT tasks with exceptional communication abilities, courtesy, and a track record of accuracy while working autonomously. Highly efficient and detail-oriented, known for strong planning, problem-solving, and communication skills. Possessing excellent computer skills, a self-starter attitude, and the ability to work independently. Demonstrating outstanding written and verbal communication skills. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
Work History
Caretaker For Parents
Family-Enterprise
04.2021 - 07.2023
- Doctor appointments, Grocery purchasing, Medication dispersing , Cleaning, cooking, bathing
PBX Operator/Lead Front Desk Reporter
Enterprise Express Care
04.2015 - 10.2017
- Greeted all patients pleasantly and provided sign in sheet, Took all necessary insurance cards, and paperwork. I had to verify insurance all while the phone is ringing and needing my attention too.
Remote Reservationist Associate
PetSmart
10.2021 - 04.2023
- Company Overview: PetSmart-Louisiana
- Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services
- Ensure that all additional service opportunities are presented to the pet parent in a confident manner including 'why' the service would be beneficial to the pet's experience
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents
- Demonstrate effective problem solving and customer relation skills
- Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means
- Provide feedback to supervisors on processes and customer interactions as necessary
- Demonstrate regular attendance and adherence to call center schedule
- PetSmart-Louisiana
Front Desk Receptionist
Summerfield Senior Assisted Living
04.2018 - 07.2019
- Greeted all customers, Checked in/out guests and customers, Took phone calls, directed visitors and took messages, Returned calls to customer, Resolved guest and customer issues, Scheduled appointments, Organized and processed mail, Handled cash and deliveries, Monitored and updated customer records, Made copies and scanned documents, Maintained office
- Executed errands promptly.
Receptionist
H&R Block
01.2017 - 01.2018
- Company Overview: Took great care of 'Grand Central Station'
- Greeted all patients pleasantly and provided sign in sheet, Answered the phone by the second ring and greeted callers enthusiastically, Collected all payments, credit, checks and cash
- Took great care of 'Grand Central Station'
Receptionist
Enterprise Express Care
04.2015 - 10.2017
- Greeted all patients pleasantly and provided sign in sheet, Took all necessary insurance cards, and paperwork. I had to verify insurance all while the phone is ringing and needing my attention too.
Receptionist
H&R Block
01.2015 - 04.2016
- Greeted all customers, Checked in/out guests and customers, Took phone calls, directed visitors and took messages, Returned calls to customer, Resolved guest and customer issues, Scheduled appointments, Organized and processed mail, Handled cash and deliveries
Receptionist
H&R Block
12.2014 - 04.2015
- Greeted each client pleasantly and provided the desk sheet for sign-in, Answered the phone by the second ring and greeted callers enthusiastically, Collected all payments, credit, checks and cash
Cashier
Panera Bread Company
01.2013 - 07.2014
- Greeted customers promptly, Ran cash register at busy Restaurant establishment, Completed all daily tasks and special assignments with an efficient and quality-driven approach
Elderly Caretaker
Parents
01.2009 - 05.2013
- Company Overview: Enterprise-AL
- Assured that they received their medications on time, Changed and cleaned all surgery sites, Changed and cleaned colonoscopy bags, Driver to all of their doctors' appointments
- Enterprise-AL
Front Office Receptionist/Leasing Agent
Heron Cove Apts
07.2008 - 03.2009
- Processed tenant's applications through home office, Fall Festival Coordinator 2008-2017, Took all work orders, Greeted customers warmly and genuinely, Assisted in signing in/out patients, Answered incoming calls, took messages, Made calls to patients, clients, Helped with all questions and complaints, Checked insurance information, Managed mail, medical forms, and medical histories, Took payments, Faxed, copied, and scanned documents, Sent prescriptions and orders to the appropriate personnel and department, Kept up-to-date records on patients, clients
Front Office Receptionist
Enterprise Foot Care Center
10.2005 - 07.2008
- Fluent with Microsoft Word, Microsoft Excel, Medisoft, E Z Book, Scheduling, Amazing Chart, Microsoft, PowerPoint, Verified all primary insurance via website or customer service, Answered the phone by the second ring and greeted callers enthusiastically, Clerical support to employees, including copying faxing and file management
Education
Associate Medical Administration - Medical
Enterprise State Junior College
Enterprise, AL05.1983
Skills
- Excel
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Excellent communication skills
- Data Entry
- Billing
- Filing
- Scheduling
- Receptionist
- Clerical
- Customer Service Skills
- Management
- Microsoft
- Microsoft Word
- Organizational Skills
- Outlook
- Inventory
- Time Management
- Administrative Assistant
- Medical Terminology
- Administrative Experience
- Front Desk
- QuickBooks
- Medical Office Experience
- Customer Service
- Medical Receptionist
- Medical Scheduling
- Medical Records
- Property Leasing
- Office Administration
- Phone Etiquette
- Insurance Verification
- ICD-10
- Computer Skills
- HIPAA
- Anatomy Knowledge
- Patient Care
- Excellent Teamwork and interpersonal skills
- Excellent Decision-making abilities
- Self-motivated
- Ability to make decisions and solve problems
- Ability to plan, organize, and prioritize work
- Ability to work under pressure
- Advanced Microsoft Office
- Knowledgeable in Microsoft Excel
- Knowledgeable in Microsoft PowerPoint
- Adaptable problem-solving
- Companionship skills
- Healthcare coordination
- Event setup
- Interpersonal relationships
- Disease prevention
- OSHA requirements
- Patient assistance
- Customer relations
- Health and safety compliance
- Clear communication
- Creative thinking
- Customer service
- Safety protocols
- Decision-making
- Conflict resolution
- Team coordination
- Problem-solving
- Timekeeping
- Employee training and development
- Complaints handling
- Microsoft office
- Team guidance and motivation
- Inventory monitoring
- Database updating
- Employee work scheduling
- Inventory replenishment
- Desktop computers
- Stock inventory management
- Procedure implementation
- Word processing
- Presentation skills
- Cost estimation
- Performance assessment
- Multi-line telephone systems
- Staff scheduling
- Quality assessment
- Materials requisition
- Employee scheduling
- Supply management
- Staff training
- Employee performance evaluation
- Applicant screening and hiring
<Enter your own>
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Work Preference
Work Type
Part TimeLocation Preference
RemoteTimeline
Remote Reservationist Associate
PetSmart
10.2021 - 04.2023
Caretaker For Parents
Family-Enterprise
04.2021 - 07.2023
Front Desk Receptionist
Summerfield Senior Assisted Living
04.2018 - 07.2019
Receptionist
H&R Block
01.2017 - 01.2018
PBX Operator/Lead Front Desk Reporter
Enterprise Express Care
04.2015 - 10.2017
Receptionist
Enterprise Express Care
04.2015 - 10.2017
Receptionist
H&R Block
01.2015 - 04.2016
Receptionist
H&R Block
12.2014 - 04.2015
Cashier
Panera Bread Company
01.2013 - 07.2014
Elderly Caretaker
Parents
01.2009 - 05.2013
Front Office Receptionist/Leasing Agent
Heron Cove Apts
07.2008 - 03.2009
Front Office Receptionist
Enterprise Foot Care Center
10.2005 - 07.2008
Associate Medical Administration - Medical
Enterprise State Junior College
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