28 Years of professional experience
Kathryn Zimmerman
Pennsville,NJ
Summary
Diligent call center / PSR with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
28
28
Work History
PSR - Patient Service Representative /Customer Service Representative
Cooper Health System
05.2023 - Current
- Greet patients, answer questions, and provide information about delays
- Schedule appointments and make reminder calls
- Receive and process payments, Verify insurance coverage and process copayments
- Update and maintain patient records, including addresses, contact details, and medical histories
- File paperwork, review patient accounts, and identify delinquent accounts
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 160 customers each day.
- Used to EPIC SOFEWARE schedule appointments.
Medical PSR Intake Scheduler /Customer Service Representative
Trinity / St Frances Healthcare
02.2021 - 05.2023
- Work with Epic software
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized scheduling processes by implementing efficient software tools and organizational systems. Managed approximately 40 incoming calls , email and faxes per day from customers
Unit Secretary/GI LAB Prep and HOLD
Christiana HealthCare
08.2014 - 01.2021
- This unit is a fast pace unit, that has 6 OR rooms and each Surgeon can have 8 or more cases a day
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- In the outpatient area, I confirm or update insurance and register patient in system Surgi-net and complete outpatient charts such as H+P, labs, ETC
- Confirm proper documents are signed and obtained to help make the procedure run smoothly
- My other clerical duties also include answering phone, take postings to schedule cases, fax and retrieve documents to complete a chart for OR
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
Prep and HOLD / Unit Secretary
Christiana Care Health System
01.1997 - 12.2014
- HVIS is a fast paced 40 bed unit that handles up to 60 cases daily including ADD on cases,covering EP,IR,and Cath Lab
- My primary duties involve
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Running the tracker system to place patients in beds for prep and recovery
- I handle all clerical needs that maintain all aspects of the department, which includes patient's charts, coordinating paperwork, taking messages, filing, faxing, imputing data, Soarian, FOD, MMF, PMM, consent forms, and labs results.
- I confirm or update insurance, along with answering and assisting patient, nurse and physician questions and assisting them to find a solution
- I work well independently as well as part of a team
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
Associate - Medical Technology
Phoenix College
Phoenix, AZ06.2009
Skills
- Epic, HIPAA, Clerical, Medical Terminology
- Cerner , Microsoft office ,Medical Billing
- HIPAA compliance, Customer service ,Office administration
- Appointment scheduling, Patient confidentiality
- Patient intake ,Payment collection
Additional Information
Medical industry for 30 (+) years / epic system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PSR - Patient Service Representative /Customer Service Representative
Cooper Health System
05.2023 - Current
Medical PSR Intake Scheduler /Customer Service Representative
Trinity / St Frances Healthcare
02.2021 - 05.2023
Unit Secretary/GI LAB Prep and HOLD
Christiana HealthCare
08.2014 - 01.2021
Prep and HOLD / Unit Secretary
Christiana Care Health System
01.1997 - 12.2014
Associate - Medical Technology
Phoenix College
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