Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Zobel

Phoenix,AZ

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Desert Dentistry
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Kids Ministry Large Group Coordinator

Mountain Park Church
08.2019 - Current
  • Creatively utilize provided curriculum to provide charismatic teaching and worship
  • Instituted safety and action plans to keep kids safe and secure, whether in classroom, outside or on trips.
  • Recruited and developed all ages of volunteers for various ministry roles from middle school ages up.
  • Monitored progress towards established goals throughout the duration of projects, adjusting timelines or reallocating resources when necessary to stay on track for success.
  • Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.

Freelance Photographer

Self Employed
04.2013 - 03.2020
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.

Customer Service Representative

Synchrony Financial, GE Capital
10.2012 - 05.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
  • Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike and trained incoming staff to do the same.

Commercial Insurance Underwriter Associate

Chubb Insurance
10.2006 - 10.2012
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
  • Calculated renewal rates based on customers' background, industry and demographic information.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Contributed to overall departmental goals by consistently meeting or exceeding individual performance targets.

Restaurant Manager

NYPD Pizza
01.2006 - 10.2006
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Restaurant Front of House Manager

Pappadeaux Seafood Restaurant
06.2004 - 01.2006
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

Education

Bachelor of Arts - Hotel And Restaurant Management

Northern Arizona University
Flagstaff, AZ
05.2004

Skills

  • Administrative Skills
  • Scheduling
  • Front Office Management
  • Sensitive information handling
  • Complex Problem-Solving
  • Customer Service
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration

Timeline

Front Desk Receptionist

Desert Dentistry
01.2023 - Current

Kids Ministry Large Group Coordinator

Mountain Park Church
08.2019 - Current

Freelance Photographer

Self Employed
04.2013 - 03.2020

Customer Service Representative

Synchrony Financial, GE Capital
10.2012 - 05.2015

Commercial Insurance Underwriter Associate

Chubb Insurance
10.2006 - 10.2012

Restaurant Manager

NYPD Pizza
01.2006 - 10.2006

Restaurant Front of House Manager

Pappadeaux Seafood Restaurant
06.2004 - 01.2006

Bachelor of Arts - Hotel And Restaurant Management

Northern Arizona University

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