Kathryn A. Clawges

• Successfully implemented the Patient Care Advocate Department for the hospital
• Communicated medical status, reporting diagnostics results, common side effects of medications, and common treatment plans based on certain disease processes.
• Make medical triage decisions quickly and decisively for patients upon entering the hospital
• Proficient at critical thinking and problem solving
• Completes critical follow up calls to determine what constitutes a critical follow up alert.
• Assists ER & ICU doctors in filtering notes for client communication
• Ultrasound admits for ER
• Discharge Nurse for hospital patients
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Self-motivated and able to direct staff and take direction to develop a strong team partnership
• Active in onboarding process of new hires.
• Attended special community events for pet health awareness and to network with other businesses and attract new customers.

Providing quality care for pets in their home.

• Consulted with customers to assess needs and propose optimal solutions.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Trained and motivated employees to perform daily business functions.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Organized and attended special events to showcase products, network with other businesses and attract new customers.
• Provided general nursing/maintenance care for pets in the home under the guidance of client’s Veterinarian.
• Administered medication/injections to patients in home.
• Hospice care for terminal pets | Grief counseling.
• Pet-sitting/dog walking services.

• Worked closely with organizational leadership to guide operational strategy.
• Managed team of Youth Leader volunteers.
• Organized and executed all aspects of youth/college ministry including weekly activities, special events, mission trips, and summer programs.
• Implemented student leadership program and youth leader training modules.
• Established departmental performance goals and provided feedback for underperforming areas.
• Maintained financial budget for youth programming and fundraising.
• Quarterly reports to Church Council as well as annual Conference reports.
• Implemented Live streaming for Church Services.
• Created videos for social media platforms and maintained said platforms.
• Trained as a Stephen Minister.

• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Executed multiple trades of mutual funds under the supervision of Advisor.
• Billing and maintenance for all Fee Based accounts.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Maintained all distributions going out automatically and manually to clients.
• Scheduled travel for Advisor.
• Responded to, researched and resolved issues from internal staff, external departments and customers.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Restrained animals to protect veterinarians from potential harm.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Assisted in preparation and administration of anesthesia for surgical processes.
• Monitored vital signs of animals during surgical procedures and provided postoperative care.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Performed fecal examinations, urinalysis and bloodwork.
• Collected patient biopsies and blood samples for laboratory analysis.
• Assisted veterinarians with radiographs and ultrasounds.
• Maintained detailed records of animal health care and diagnostic treatments.