Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Kathryn A Pritchard

Binghamton,NY

Summary

Driven service and sales professional with 20+ years of experience offering personalized, courteous service. Unparalleled work ethic and high level of integrity with exceptional leadership abilities. Expert at managing insurance sales, customer service and account managers. Skillful in recruiting and networking, claims and billing.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Personal Lines Producer

Mirabito Gresham Insurance
06.2017 - 05.2023
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Responsible for rounding of hundreds of accounts, claims & billing while educating clients to unknown potential insurance hazards and coverage gaps.

Associate Vice President

Specialist Marketing Services
06.2017 - 02.2023
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Initiated on-time, under-budget project management to optimize performance.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supervised daily operations of multi-million dollar media/advertising operation.
  • Organized, coordinate and managed daily operations for busy marketing office.

Personal Lines Manager

Harding Brooks Insurance
03.2009 - 05.2017
  • Developed relationships and maintained contact with carriers, underwriters, financial institutions and marketing personnel.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met and exceeded revenue goals through generating new leads and identifying new clients.
  • Handled account auditing, endorsements and invoicing.
  • Processed direct bills, state filings and notary bonds.
  • Maintained records and stayed current with policy renewals.
  • Responsible for sales, supervision, training, support, claims, billing and daily over all management of account managers and sales staff.

Account Manager

American International Group Inc
06.1999 - 07.2001
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Licensed Property & Casualty Agent.
  • Liaised between account holders and various departments.
  • Educated clients on personal Insurance and updated account information to maintain high standards of client service.
  • Daily interaction with commercial and financial lending institutions.
  • Responsible for claims, billing and overall customer satisfaction.

Education

High School Diploma -

SUNY Broome Community College
Binghamton, NY
05.1996

Skills

  • Account Management
  • Professional Relationships
  • Contract Review and Analysis
  • Policy Management Expertise
  • Team Training
  • Billing Procedures
  • Insurance Sales
  • Annual Reviews
  • Proposal Preparation
  • Customer Service
  • Sales Quota Achievement
  • Marketing Strategy Development
  • Workflow Processes
  • Strategic Partnership

Accomplishments

  • Proficient in Outlook, Adobe, MS-Word, Excel and AMS 360.

Affiliations

  • IIABNY- Independent Insurance Agents & Brokers of Greater Binghamton. Past Secretary
  • GBAR- Greater Binghamton Association of Realtors. Affiliate council. Past Vice President
  • GBAR- Greater Binghamton Association of Realtors Community Service Board Member
  • Rebuilding Together of Broome County- Past President
  • BLI- Broome Leadership Institute graduate- class of 2016

Certification

  • Licensed New York Property & Casualty Agent
  • New York State Notary

Timeline

Personal Lines Producer

Mirabito Gresham Insurance
06.2017 - 05.2023

Associate Vice President

Specialist Marketing Services
06.2017 - 02.2023

Personal Lines Manager

Harding Brooks Insurance
03.2009 - 05.2017

Account Manager

American International Group Inc
06.1999 - 07.2001

High School Diploma -

SUNY Broome Community College

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Kathryn A Pritchard