Kathryne Baugh
Brigham City
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Director
Alta Ridge Assisted Living
Salt Lake City
09.2022 - Current
- Overall Responsibilities include taking ownership for all administrative and marketing duties and overseeing other departments
- Daily directs the residents, staffing, finances, operations, and regulatory compliance of State and Federal rules
- Directs the daily operations of the Administration Department
- Report the property's daily census reports
- Manage and report Daily hours on a daily and weekly basis
- Operates within established budgets
- Recommends and implements programs to increase revenue and control expenses
- Assists in the development of annual operating budgets and explains significant variances from approved budgets
- Responsible for moving in residents, and documenting appropriately
- Responsible for hiring and disciplining associates with the knowledge of the owners/management company
- Supervises associates, ensuring that all personnel policies and procedures are followed
- Schedules, recruits, trains, and directs associates
- Ensures that compensation, including benefits, are managed within established budgets
- Ensures that all laws and regulations that pertain to employment are obeyed
- Manages census to maintain stabilized occupancy and proper levels of care
- Ensures compliance with all rules, regulations, laws and statutes pertaining to the licensing of an assisted living community
- Maintains and protects the confidentiality of resident information at all times
- Supervises all staff in a manner that encourages top performance and growth of subordinates
- On-call 24 hours a day
- Responsible for working shifts that an not covered by associates
- Responsible for ensuring that the food service and quality is excellent and that we have enough food
- At times, provide assistance to residents with activities of daily living, including- bathing, dressing, cooking, incontinence, cleaning, medication administration, laundry, and oral care
- Maintain the dignity and privacy of all residents
- Protect all resident rights
- Assist residents with personal needs as requested, while helping to maintain the resident's independence and wellbeing
- Document appropriately services delivered to residents and any significant changes in condition
- Report any concerns with the health and well being to the Owners and Nurse
- Perform other reasonable tasks as assigned by owners
- Perform/Coordinate scheduled activities with the residents
- Weekly Maintenance walk through inspection
- Weekly spot check employee files, resident files and MARS
- Meet with Nurse, and assistant/RCC on weekly basis
- Oversee monthly parties at each facility, and birthday parties of each resident
- Visit potential referral sources
- Outside marketing
Case Manager
Visiting Angels Home Care
Layton
09.2024 - 03.2025
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Monitored client progress through regular follow-ups and case reviews.
Wellness Director
Legacy Oaks Assisted Living and Memory Care
Midlothian
12.2019 - 02.2021
- Ensure daily oversights of all dashboard for wellness
- Medication order/reorders and cycle tasks
- Verify cycle is complete prior to leaving on cycle day
- Ensure all audits are completed and submitted by deadline
- Collaborate with doctor and third-party providers (therapy, home health, pharmacy, etc.) on resident care and order outside services as needed
- Visit any ill residents daily
- In-person visit to residents who are away from the community at least twice a month
- Follow up telephone call with families at least weekly for residents who are out of the community
- Update resident services in Eldermark as needed based on signed service agreements
- Manage, schedule and attend AL/MC Care Conferences
- Complete investigation of all incident Reports in a timely manner as per policy
- Complete assessments/service agreements and level of care audits to stay compliant
- Provide resident transportation as applicable
- Support Marketing of programming
- Assists with participating with programming that reflects and meets the needs of memory care residents and families
- Support activities and programs to meets the needs of memory care resident and families
- Ensure safety of residents by ensuring appropriate security measures are in place
- Interview set-up and position offering for newly hired employees
- Onboard, train and provide in-service training to wellness staff
- Coaching/counseling/disciplinary actions for employees as needed
- Maintain monthly schedule
- Assist with management of day to day staffing needs related to unscheduled absences
- Conduct employee performance evaluations
- Ensure staff is trained appropriately in all duties
- Ensure staff is held to the standards on appearance and professionalism
- Ensure compliance with employment laws and company policies
- Manage and ensure appropriate staffing is accounted for on all shifts tin include taking call and covering shifts as needed
- Ensure the dining experience is being implemented
- Follow up on any complaints and concerns in the wellness department
- Have a working knowledge of key processes to include how to enter a work order into Tels, how to work the POS system for excellent dining service, what chemicals clean and how housekeeping cleans the community
- Responsible for providing excellent customer service to internal and external customers
- Ensure compliance and understanding of all regulations regarding residents rights
- Attend training and complete all training objectives as directed
- Support Passion program initiatives
- Follows and communicates company policies and procedures
Education
High School Diploma - leadership
Reydon School
Reydon, OK05.2007
Skills
- Alzheimer’s Care Expertise
- Patient-Centered Care
- Microsoft Office
- Leadership Experience
- Team Player
- Workforce Management
- Workforce Development
- Customer Service Skills
- Organizational Skills
- Multitasking Skills
- Supervising Experience
- Employee Orientation
- Recruiting
- Marketing
- Communication skills
- Direct sales
- Assisted living
- Administrative experience
- Care plans
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CNA Certification October-2024
Timeline
Case Manager
Visiting Angels Home Care
09.2024 - 03.2025
Executive Director
Alta Ridge Assisted Living
09.2022 - Current
Wellness Director
Legacy Oaks Assisted Living and Memory Care
12.2019 - 02.2021
- CNA Certification October-2024
High School Diploma - leadership
Reydon School
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